Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I keep getting an error message that says that Google's catego can't be found & to retry, but retrying doesn't work and I have to restart Firefox several times.

  • 2 antwoorde
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur cor-el

more options

When I try to access Google, I always get a message that says this category can't be found and to report this broken site to Google or retry. Retrying never works and I usually have to exit Firefox and make several attempts before I get Google. Firefox can find my server but Google never on the first, second, or third try. Google says it is a problem with Firefox. This never happened until I upgraded to Windows 7!

When I try to access Google, I always get a message that says this category can't be found and to report this broken site to Google or retry. Retrying never works and I usually have to exit Firefox and make several attempts before I get Google. Firefox can find my server but Google never on the first, second, or third try. Google says it is a problem with Firefox. This never happened until I upgraded to Windows 7!

All Replies (2)

more options
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.