Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Video not suported with latest version

  • 5 antwoorde
  • 3 hierdie probleem
  • 12 views
  • Laaste antwoord deur hold3n

more options

I cannot view videos on youtube and some websites words don't display correctly

I cannot view videos on youtube and some websites words don't display correctly

All Replies (5)

more options

Hi there,

Could you provide some more details on what happens when you're trying to play videos on Youtube? Are you seeing any error messages, or similar? Youtube uses the Flash plugin to play videos, so one thing to try is to reinstall Flash: Flash Plugin - Keep it up to date and troubleshoot problems

Let us know if this fixes the problem!

Cheers, David

more options

Try to opt-out of HTML5 on YouTube.

Can you attach a screenshot of the website problem?

Use a compressed image type like PNG or JPG to save the screenshot.


Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (MAC)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
more options

Problem fixed with youtube but on facebook, some words or sentences are really blurred

more options

Reset the page zoom on pages that cause problems.

  • View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)

Try to disable hardware acceleration in Firefox.

more options

Fixed all faults thanks for everyones help