Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Add-on installation requests keep occurring during Firefox startup.

  • 1 antwoord
  • 7 hierdie probleem
  • 8 views
  • Laaste antwoord deur cor-el

armersj
armersj
more options

The "Mozilla Start Page" tab appears as expected, but it is followed by several (6 - 9) tabs that are requesting installation of only 2 or 3 plug-ins/add-ons. I click on the ones i want to allow installation of, then restart Firefox. When Firefox comes back up, there's those infernal tabs again. Allowing installation 1-at-a-time has no better effect.

I'm tired of closing tabs and restarting Firefox.

What do I do to make the tabs stop appearing? I've allowed installation for the add-ons/plug-ins I wish to keep.

Thank you for your time and help

The "Mozilla Start Page" tab appears as expected, but it is followed by several (6 - 9) tabs that are requesting installation of only 2 or 3 plug-ins/add-ons. I click on the ones i want to allow installation of, then restart Firefox. When Firefox comes back up, there's those infernal tabs again. Allowing installation 1-at-a-time has no better effect. I'm tired of closing tabs and restarting Firefox. What do I do to make the tabs stop appearing? I've allowed installation for the add-ons/plug-ins I wish to keep. Thank you for your time and help

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

If this hasn't helped then also try to delete the addons.sqlite file.

Which security software (firewall, anti-virus) do you have?

If it still happens then your security software may be protecting files in the Firefox profile folder.