Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

After clicking "Save" in "Save as" file dialog, the dialog disappears but no download is started. Is this a Windows 7 64 bit issue? It works fine in Windows XP.

  • 2 antwoorde
  • 5 hierdie probleem
  • 19 views
  • Laaste antwoord deur cor-el

ngbrito
ngbrito
more options

I am trying to download the iTunes installer for Windows 7 64 bit. I have "Always ask me where to save files" checked in Firefox's download options. Steps to reproduce the problem: 1) In the iTunes download page I click the "Download now" link and Firefox shows me a "Opening iTunes64Setup.exe" dialog with a "Save File" button. 2) I click the "Save File" button. Sometimes the dialog disappears but nothing else happens. Other times I get the Windows 7 "Save as" dialog. 3) I click the "Save" button in the save file dialog (I'm using the default user documents folder). The dialog disappears and nothing happens.

If I uncheck "Always ask me where to save files" then the download works fine. I also have a Windows XP 32 bit with the same configuration where everything works fine which makes me think that this problem only happens in Windows 7 or in the 64 bit version.

I am trying to download the iTunes installer for Windows 7 64 bit. I have "Always ask me where to save files" checked in Firefox's download options. Steps to reproduce the problem: 1) In the iTunes download page I click the "Download now" link and Firefox shows me a "Opening iTunes64Setup.exe" dialog with a "Save File" button. 2) I click the "Save File" button. Sometimes the dialog disappears but nothing else happens. Other times I get the Windows 7 "Save as" dialog. 3) I click the "Save" button in the save file dialog (I'm using the default user documents folder). The dialog disappears and nothing happens. If I uncheck "Always ask me where to save files" then the download works fine. I also have a Windows XP 32 bit with the same configuration where everything works fine which makes me think that this problem only happens in Windows 7 or in the 64 bit version.

All Replies (2)

philipp
philipp
  • Moderator
more options

hello ngbrito, please try the troubleshooting steps listed at What to do if you can't download or save files.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that anti-virus software is corrupting downloaded files or is otherwise interfering with downloading files.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See: