Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Clean reinstall of Firefox?

  • 2 antwoorde
  • 15 hierdie probleem
  • 1 view
  • Laaste antwoord deur cybernettr

cybernettr
cybernettr
more options

I was trying to manually restore some files from a previous installation of Firefox, and in so doing I messed something up and now one of my addons is not working properly.

I tried removing the addon by clicking the Remove button next to it in the Extensions section of the Addons Manager, restarting, reinstalling the addon and then restarting again, but it still does not work properly.

It appears that the only way to fix this is to completely uninstall and wipe Firefox and all associated files and reinstall it again, and then reinstall the troublesome addon and any others I might wish to keep. How can I do this?

I was trying to manually restore some files from a previous installation of Firefox, and in so doing I messed something up and now one of my addons is not working properly. I tried removing the addon by clicking the Remove button next to it in the Extensions section of the Addons Manager, restarting, reinstalling the addon and then restarting again, but it still does not work properly. It appears that the only way to fix this is to completely uninstall and wipe Firefox and all associated files and reinstall it again, and then reinstall the troublesome addon and any others I might wish to keep. How can I do this?

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, please try to reset firefox and see if this can address the issue...

cybernettr
cybernettr Vraag-eienaar
more options

Thanks for the reply. I tried your steps and reinstalled the addon but unfortunately, the addon still isn't working, even though it is the only one installed. There must still be something corrupted on my installation of Firefox. It looks like uninstalling/reinstalling Firefox is the next step?