Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes on start-up

  • 6 antwoorde
  • 4 hierdie probleem
  • 3 views
  • Laaste antwoord deur akumarks

inept
inept
more options

Hello,

Firefox crashes for me on start-up, both in normal and safe-mode.

Crash IDs are:

bp-e0288fd5-f641-415c-a65a-66ff02130408 bp-31f4e993-6042-4137-a837-66fdd2130408 bp-79ecf096-878b-449c-a538-fc6732130426 bp-bff9e07c-76e5-4d72-86dc-1adbf2130426

Any thoughts? I've tried all the obvious steps from the troubleshooting guide.

Windows 7, 64-bit, 4GB RAM, Intel Core 2 X6800

thanks Richard

Hello, Firefox crashes for me on start-up, both in normal and safe-mode. Crash IDs are: bp-e0288fd5-f641-415c-a65a-66ff02130408 bp-31f4e993-6042-4137-a837-66fdd2130408 bp-79ecf096-878b-449c-a538-fc6732130426 bp-bff9e07c-76e5-4d72-86dc-1adbf2130426 Any thoughts? I've tried all the obvious steps from the troubleshooting guide. Windows 7, 64-bit, 4GB RAM, Intel Core 2 X6800 thanks Richard

All Replies (6)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

your crash has been fixed most likely on latest 21 beta, can you check and let us know?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This is an issue with Websense Endpoint

See also:

inept
inept Vraag-eienaar
more options

Hello

No luck I'm afraid: it still crashes:

Bug ID here: bp-92f342ba-bcfd-4ad0-9daf-c609a2130429

thanks Richard

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

This is caused by websense endpoint. They have released an update (they say it can be downloaded at http://fileshare.websense.com/default.asp?t=418478434532&p=1139) to fix this issue.

ooironheadoo
ooironheadoo
more options

I have the same basic issue, the only work around I have found is running Firefox with admin privileges. I have had no crashes or failures to open, although I don't necessarily feel comfortable running that way but it does give an indication of my problem.

akumarks
akumarks
more options

Since you have trouble in Safe mode as well, you should try Resetting Mozilla Firefox. That might work. Or, update to version 22.0 See if that does the trick. Here a guide to help you with all Four Methods to fix Mozilla Firefox Crashes