Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I have downloaded the latest stable release a few times now and Firefox code variants, all when I close the browser it's process is running indefinitely. Help?

  • 5 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur ideato

Karl Hustler
Karl Hustler
more options

I have downloaded the latest stable release of Firefox and a couple of variants using Firefox code a number of times, the browser crashes totally on certain pages mostly on the yahoo home page. The main issue is when I manage to avoid the troublesome pages and close down the browser using the red, top right hand corner "X" the browser process is still running and runs indefinitely, this stops the user from reopening the browser unless they manually stop the process through a process manager (task manager). Please help as I "loved" using Firefox.

Thanks, Karl

I have downloaded the latest stable release of Firefox and a couple of variants using Firefox code a number of times, the browser crashes totally on certain pages mostly on the yahoo home page. The main issue is when I manage to avoid the troublesome pages and close down the browser using the red, top right hand corner "X" the browser process is still running and runs indefinitely, this stops the user from reopening the browser unless they manually stop the process through a process manager (task manager). Please help as I "loved" using Firefox. Thanks, Karl

All Replies (5)

kobe
kobe
more options

Try to kill the process in task manager and then while clicking the firefox button, hold shift, and then select "Safe Mode", now close Firefox and check if it is running.

Karl Hustler
Karl Hustler Vraag-eienaar
more options

Thanks for the reply, I downloaded Firefox again and installed it. After installation Firefox opened as requested through the end of the installation fine. I closed Firefox and the process closed to, I try to open Firefox again and the process starts but no browser opens. I also try opening in safe mode with same results. It's very frustrating because I really want it to work :-)

kobe
kobe
more options

You can try Aurora

http://www.mozilla.org/en-US/firefox/aurora/

and try to open it.

Karl Hustler
Karl Hustler Vraag-eienaar
more options

Having exactly the same issues as release and beta, I even uninstalled and reinstalled adobe flash player.

ideato
ideato
more options

Hello Karl, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.


also you can try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) and check firefox again.

(If works in Windows Safe mode then you have a problem with other software, like security software or maybe a system driver, that is running on your computer).


thank you