Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I upgraded from v19 to v20.0.1 and since, even though I have the Privacy Browsing off, none of my usrenames or passwords are populating in the fields.

  • 3 antwoorde
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur cor-el

jbellon205
jbellon205
more options

Even though I have the passwords set in the browser and they still exist when you go to Options - Security, the passwords and usernames are there but they won't autofill. Even if I go to a site, and tell the site to "keep me logged in", Firefox is closing out the connection and I have to retype all the information the next time I connect to the site. I have made sure Privacy Browsing was off and this DID NOT HAPPEN until i upgraded to 20.0.1. Everything was working until this upgrade so what setting did this upgrade change?

I am a programmer and have been for 20 years so very well versed in how systems work and this is not my issue, something in the upgrade changed a setting and I need help getting this to work.

Even though I have the passwords set in the browser and they still exist when you go to Options - Security, the passwords and usernames are there but they won't autofill. Even if I go to a site, and tell the site to "keep me logged in", Firefox is closing out the connection and I have to retype all the information the next time I connect to the site. I have made sure Privacy Browsing was off and this DID NOT HAPPEN until i upgraded to 20.0.1. Everything was working until this upgrade so what setting did this upgrade change? I am a programmer and have been for 20 years so very well versed in how systems work and this is not my issue, something in the upgrade changed a setting and I need help getting this to work.

All Replies (3)

jbellon205
jbellon205 Vraag-eienaar
more options

To add some color to this, if I go to ebay and say "stay connected" if still logs me out and when I go back, the main screen will not populate the username and password. However, if I go to Watch list, it will bring me to a secondary screen to log in to and that does then populate the fields. However, the next time I go to eBay, the fields are blank and I have to log in. It's almost like your are deleting the cookies even though I say not to.

ideato
ideato
more options

Hello jbellon205, make sure that in Privacy panel> History > Firefox will you don't have Never remember history checked, set Remember history OR Use custom settings for history and select Remember search and form history [v].

for more info : Settings for privacy, browsing history and do-not-track

thank you

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Websites remembering you and automatically log you in is stored in a cookie.

  • Create an allow Cookie Exception to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.
  • Tools > Options > Privacy > Cookies: Exceptions

In case you are using "Clear history when Firefox closes":

  • do not clear Cookies
  • do not clear Site Preferences

Note that clearing "Site Preferences" clears all exceptions for cookies, images, pop-up windows, software installation, and passwords.

Clearing cookies will remove all specified (selected) cookies including cookies that have an allow exception and cookies from plugins.