Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox uses all my Internet data

  • 2 antwoorde
  • 1 het hierdie probleem
  • 8 views
  • Laaste antwoord deur cor-el

LorraineJoubert
LorraineJoubert
more options

I am staying in SA. Internet is very slow and limited. I receive 2GB of data for the whole month. Now, MFF is using 53MB in 2 hours. MFF is not updating, the add-ons is not updating, I am not able to open any websites, (gmail takes forever and then gives up - I am not watching a video/podcast), but the data usage is sky-high. It is not another programme (e.g. windows updates/adobe) as the moment I close MFF the high data usage stops.

I did not disable add-ons,because if I I do not have access to the add-ons, I can as well switch to Chrome. The reason I am using MFF, is because I am used to the add-ons.

Where and how do I stop this? This is now happening for a week - so if it is updates then I should have been able to see that add-ons, or MFF updated.

I am staying in SA. Internet is very slow and limited. I receive 2GB of data for the whole month. Now, MFF is using 53MB in 2 hours. MFF is not updating, the add-ons is not updating, I am not able to open any websites, (gmail takes forever and then gives up - I am not watching a video/podcast), but the data usage is sky-high. It is not another programme (e.g. windows updates/adobe) as the moment I close MFF the high data usage stops. I did not disable add-ons,because if I I do not have access to the add-ons, I can as well switch to Chrome. The reason I am using MFF, is because I am used to the add-ons. Where and how do I stop this? This is now happening for a week - so if it is updates then I should have been able to see that add-ons, or MFF updated.

All Replies (2)

Ralph Daub
Ralph Daub
  • Locale Leader
more options

Hi LorraineJoubert,

I understand from your message, that you are experiencing a high data usage when using your Firefox.

I see on your system details that you have a long list of add-ons installed, and as you mentioned, there is a possibility that one of them is causing this problem.

I also understand that the add-ons are a functionality that you wish to keep.

Please attempt to run your Firefox in Safe Mode, which temporarily disables add-ons and other features. If the data usage returns to normal, then it is likely that one of the add-ons installed on your Firefox is causing the high data usage.

In that case, you should re-enable your add-ons, one at a time, to find out which one is using up so much bandwidth. From there, you can decide if you truly need that specific add-on, or if there is a better alternative.

Please let us know if this solves your problem, or if you have any other questions.

Thanks!!

- Ralph

Gewysig op deur Ralph Daub

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that Firefox may be updating the phishing protection database.

Also make sure that the disk cache is enabled and working properly, check that on the about:cache page.

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: