Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
2. Under "Time range to clear", select "Everything".
3. Now, click the arrow next to Details to toggle the Details list active.
4. From the details list, check Cache and Cookies and uncheck everything else.
5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

If the above doesn't help, could you describe the problem in more detail? By Outlook I assume you mean Microsoft's mail service on live.com (successor to Hotmail). Is the problem that the menu choices are missing, or that clicking them doesn't work, or that they don't send?

no unfortunately following your instructions hasn't helped yes it is the successor to Hotmail..Outlook that we were forced on to I click on REPLY or FORWARD and nothing happens

Could you try Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference?

did all that was suggested and the problem is still there unfortunately

So the reply and forward menu items do not work in regular mode, and do not work in Firefox's Safe Mode, and clearing your cached files, and clearing your cookies, did not help. But the site works normally in IE. Hmmm...

Did reply and forward work prior to the last week, or have they never worked for you in Firefox?

I noticed you have an AVG plugin. Can you check your AVG options to see whether it is blocking any scripts in Firefox that it isn't blocking in IE?

I noticed your Flash plugin is quite ancient. Probably Firefox is disabling it? I don't think Outlook.com is dependent on Flash, but you could consider updating it.

Flash 11.3 and later have caused a range of problems for Firefox users. This is some standard guidance that addresses the most common issues. I'm sure you've seen some of it before, but just in case:

(1) Make sure all recorders/downloaders that interact with Flash media are as up-to-date as possible, or disable them.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista/7/8)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

hi having tried all the above without success.. someone has suggested that I reset Mozilla browser with disabled add ons then I reset the settings to default do you think this might help...and if so, where do I go to do it??? also all previous settings would be lost...would that matter???

I have had had two emails I sent to you returned by Postmaster@hotmail advising that they haven't been able to deliver them could you let me know if you are receiving these replies please?

Hi loraccarol, the forum isn't designed to get emails, so those probably aren't going anywhere.

The Reset features preserves your bookmarks, but does not preserve your last session (most relevant if you like to keep restoring your last set of windows and tabs). This article has all the details on what is saved/lost: Refresh Firefox - reset add-ons and settings.

Your old settings will be archived to a folder on your desktop. I recommend keeping that around for a few weeks in case you need to rescue anything from it. (Not saying it's easy to understand the contents of this folder, but volunteers can help you with it if needed.)