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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Automatic update got hung up for over 30 minutes and had to force quit, now firefox opens but nothing functions correctly (tabs, menu, history, etc. broken).

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  • Laaste antwoord deur cor-el

kayakian
kayakian
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I tried downloading Firefox again manually... from Firefox I got an error message about not being able to open the source. So, I downloaded from Chrome. This worked but Firefox loaded right up with the same problems. I would use the "Help > Troubleshooting Information" menu to reset to factory defaults, but when I click on "Troubleshooting Information" nothing happens (nothing happens when I click on anything within the menu).

I tried downloading Firefox again manually... from Firefox I got an error message about not being able to open the source. So, I downloaded from Chrome. This worked but Firefox loaded right up with the same problems. I would use the "Help > Troubleshooting Information" menu to reset to factory defaults, but when I click on "Troubleshooting Information" nothing happens (nothing happens when I click on anything within the menu).

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cor-el
cor-el
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It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See:

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.