Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox keeps crashing since I recently installed the lastest update?

more options

Here is a log of my last five crash reports.


6ebe02e9-c74b-4154-a7e4-472657784ded 9/22/2013 10:53 AM bp-c75d04a8-f3e4-4933-9a9f-47ccb2130921 9/21/2013 1:54 PM bp-260d8d77-0731-44f9-8bd7-943df2130921 9/21/2013 1:53 PM bp-8f6eef64-5ca3-4bf6-91f4-1e16e2130921 9/21/2013 1:53 PM bp-a173e100-2874-45c5-988a-748da2130918 9/18/2013 7:50 PM

Here is a log of my last five crash reports. 6ebe02e9-c74b-4154-a7e4-472657784ded 9/22/2013 10:53 AM bp-c75d04a8-f3e4-4933-9a9f-47ccb2130921 9/21/2013 1:54 PM bp-260d8d77-0731-44f9-8bd7-943df2130921 9/21/2013 1:53 PM bp-8f6eef64-5ca3-4bf6-91f4-1e16e2130921 9/21/2013 1:53 PM bp-a173e100-2874-45c5-988a-748da2130918 9/18/2013 7:50 PM

All Replies (1)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")