Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox won't let me pay bills but Internet Explorer will. E.g. 24ace.co.uk

cornwallian
cornwallian
more options

I start to fill in details to pay a bill on a supplier's website. Firefox never gives me a successful completion. On some websites, I get as far as the "VISA Verify" last stage and then get a message that there has been a problem. On 24ace website, I only get as far as choosing to pay by Debit Card when the process stops before I get to the stage of entering the card details. Internet Explorer works first time every time. My operating system is VISTA32

I start to fill in details to pay a bill on a supplier's website. Firefox never gives me a successful completion. On some websites, I get as far as the "VISA Verify" last stage and then get a message that there has been a problem. On 24ace website, I only get as far as choosing to pay by Debit Card when the process stops before I get to the stage of entering the card details. Internet Explorer works first time every time. My operating system is VISTA32

Gewysig op deur NoahSUMO

All Replies (4)

XxDrAKoNxX
XxDrAKoNxX
more options

Try using "Mozilla Firefox Beta" is the most complete version of Firefox.

Mozilla Firefox Beta: https://www.mozilla.org/en-US/firefox/channel

Gort
Gort
more options

I don't like to say this, but don't follow XxDrAKoNxX's advice above. As far as I know, there's no reason why the beta would work better on that site than the regular release.

Anyway, have you got any extensions installed? I remember NoScript causing problems for me for various payment sites a while ago (an XSS issue springs to mind). If you have that, you could get it to ignore the site you're buying from. Maybe try with all your extensions disabled (if you have any). You can do that via Help>Restart with Addons Disabled. Try that and report back if it fails with extensions disabled.

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
more options

Drakon may be thinking some new fixes in the beta version of Firefox might have fixed this particular problem. Although I am not that confident after using many versions of Firefox and the different types of builds they have (nightly, beta and release).

My advice is to stay on the current Firefox you have. I don't think there's any immediate solution to your problem as some websites are incompatible with Firefox and must update the broken website code on their site.

I'll try a test purchase on http://24ace.co.uk when I can and see if I get the same problem as you.

One easy thing to try is clearing your cookies and cache to see if that helps.

To clear cache and cookies:

  • Go to Firefox > History > Clear recent history

If no Firefox button is shown, go to Tools > Clear recent history.

  • Under "Time range to clear", select "Everything".
  • Now, click the arrow next to Details to toggle the Details list active.
  • From the details list, check Cache and Cookies and uncheck everything else.
  • Now click the Clear now button.

Read this article to also see screenshots:
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored#w_delete-all-cookies

Gewysig op deur NoahSUMO

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

This is a guess, because I don't use the DoNotTrackMe extension, but it has been identified as creating issues on some sites, particularly where there might be a hand-off between servers (it's not always clear which are advertising servers and which have desired content). You may need to turn it off or make an exception for some sites to work properly.