I have an account with Active Link, and every time I try to connect, I cannot and I get a message saying: "Please adjust your firewall settings to allow ALconnect to access the Internet. If you aren't sure how to do this, please contact the support team for your firewall software for help." So that is what I am doing. My cell phone number is XXX if it is easier to contact me by phone. _{edit: removed personal information. we do not provide support via phone, please keep all communications on the public forum. (philipp)}