Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Adobe flash player keeps crashing (/questions/962745)

  • 2 antwoorde
  • 4 hierdie probleem
  • 166 views
  • Laaste antwoord deur Carm

more options

Just crashes every week, not daily, just weekly and I re-install it....started about 3 months ago.

Just crashes every week, not daily, just weekly and I re-install it....started about 3 months ago.

All Replies (2)

more options

Maybe this will help? Adobe Flash plugin has crashed - Prevent it from happening again

If not, then it might be helpful if you could furnish some recent crash Report IDs

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

more options

I found a solution to the flash player crashes within Firefox, and have not had a single flash playser crash in 6 months at least. The solution involves creating a task to run at regular intervals to delete certain prefetch files. NOT all of them as it is NOT necessary to delete them all.


I have wrote a script that will create the folder structer in programdata/scripts/ and place the exe that actually does the deleting, and have successfully imported the task into task scheduler.


This should resolve all Flash player crashes within Firefox. I posted the information here: https://support.mozilla.org/en-US/questions/968190?page=6#answer-51113 2


That script is not 100% Automated in the above link, but will get you started.


I have one that i have been able to fully automate, You would just need to check task scheduler in Windows 7 to confirm it will successfully import on its own.


I am looking for testers to confirm this works. This should work on windows 7 64 and 32 bit. Not tested on Windows 8


link for fix available upon private message request



Best regards

Gewysig op deur Carm