Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Prompted by Firefox to remember p/word, clicked no/never, now each time I enter login details & click submit my details disappear & leav me with empty login box

  • 2 antwoorde
  • 1 het hierdie probleem
  • 10 views
  • Laaste antwoord deur cor-el

JWeaver
JWeaver
more options

Having just downloaded Firefox I went to access my website. I entered login details & was asked if I want Firefox to remember login I clicked 'no, not ever' and now each time I enter the login details & click 'submit' the login details I entered disappear so I need to try logging in again, then I try again and each time I click submit the login boxes empty again & so on. The prompt asking if I want Firefox to remember these details has stopped popping up.

Having just downloaded Firefox I went to access my website. I entered login details & was asked if I want Firefox to remember login I clicked 'no, not ever' and now each time I enter the login details & click 'submit' the login details I entered disappear so I need to try logging in again, then I try again and each time I click submit the login boxes empty again & so on. The prompt asking if I want Firefox to remember these details has stopped popping up.

All Replies (2)

Pamela
Pamela
more options

Hi

Here are two knowledge base article on password in Firefox. Hope it helps you.

https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-passwords

https://support.mozilla.org/en-US/kb/usernames-and-passwords-are-not-saved

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you click "Never" then you create a block exception that needs to be removed.

Remove site(s) from the Exceptions:

  • Tools > Options > Security: Passwords: Exceptions

Make sure that you haven't saved multiple (uppercase, lowercase) versions of that name and password.

Remove saved Password(s):

  • Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"