Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox opens to a blank page and will not allow me to navigate anywhere, how do I fix this?

  • 1 antwoord
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

Sneezewort
Sneezewort
more options

About one week ago, Firefox stopped working. It opens, but only displays a blank page, with the toolbar at the top. I can select the menu items on the toolbar (such as bookmarks), but nothing I select allows me to navigate to any website. I can open settings. All my bookmarks are gone. I tried uninstalling; reinstalling; upgrading; etc. Nothing has worked.

What should I do?

About one week ago, Firefox stopped working. It opens, but only displays a blank page, with the toolbar at the top. I can select the menu items on the toolbar (such as bookmarks), but nothing I select allows me to navigate to any website. I can open settings. All my bookmarks are gone. I tried uninstalling; reinstalling; upgrading; etc. Nothing has worked. What should I do?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: