Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't download itunes64setup.exe with Firefox 27.0.1 under Win 8 and Win 8.1, but works ok with IE

Elmar
Elmar
more options

The download process initiated from page http://www.apple.com/itunes/download/ goes as far as asking whether to save but then does not save at all and goes straight to the "Thankyou for downloading . . ." webpage.

Reluctantly I tried the download with IE11.0.9600.16521 and that worked without a glitch.

Downloading the 32bit version with a Win7 laptop works fine. It also is using Firefox 27.0.1.

The download process initiated from page http://www.apple.com/itunes/download/ goes as far as asking whether to save but then does not save at all and goes straight to the "Thankyou for downloading . . ." webpage. Reluctantly I tried the download with IE11.0.9600.16521 and that worked without a glitch. Downloading the 32bit version with a Win7 laptop works fine. It also is using Firefox 27.0.1.

Gekose oplossing

It's a known issue. If the page in the background changes to the Thank You page while you're still picking a download location, the download won't start. The trick is to choose "Save files to: (specific folder)", under Options - General, or to quickly pick a download location using an add-on like Save File To.

If you're interested in the technical details, this the bug report to watch.

  • Bug 918000 - Cannot download new version of iTunes from the Apple website

Either that or the one it depends on.

  • Bug 673366 - me.com file download fails when "Always ask me where to save files" is enabled

Please keep in mind that Bugzilla is not a support forum.

Lees dié antwoord in konteks 👍 2

All Replies (1)

Gingerbread Man
Gingerbread Man
more options

Gekose oplossing

It's a known issue. If the page in the background changes to the Thank You page while you're still picking a download location, the download won't start. The trick is to choose "Save files to: (specific folder)", under Options - General, or to quickly pick a download location using an add-on like Save File To.

If you're interested in the technical details, this the bug report to watch.

  • Bug 918000 - Cannot download new version of iTunes from the Apple website

Either that or the one it depends on.

  • Bug 673366 - me.com file download fails when "Always ask me where to save files" is enabled

Please keep in mind that Bugzilla is not a support forum.