Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 3 antwoorde
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur Moses

manas_b
manas_b
more options

Hello,

I started experiencing problems with Mozilla Firefox about an hour ago. I usually use Google Chrome, Chrome started to crash frequently (10 times in 5 minutes) so I switched to Firefox. Firefox also exhibits frequent crashing though it is not as frequent as Chrome. I have reset the browser and tried starting it in Safe Mode. The crash still happens. How can this be fixed?

Thanks, Manas

Hello, I started experiencing problems with Mozilla Firefox about an hour ago. I usually use Google Chrome, Chrome started to crash frequently (10 times in 5 minutes) so I switched to Firefox. Firefox also exhibits frequent crashing though it is not as frequent as Chrome. I have reset the browser and tried starting it in Safe Mode. The crash still happens. How can this be fixed? Thanks, Manas

Gekose oplossing

DO NOT REPLY

When your question has been solved, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.

I've marked jscher2000's answer as the solution.

Lees dié antwoord in konteks 👍 0

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I assume you have shut down and restarted Windows since this problem began, in case something in memory is causing problems for both browsers.

When Firefox crashes, it usually records information about what was happening at that moment. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the support article "Firefox Crashes" (especially the last section) for steps to get those crash IDs, and then post some of the recent ones here.

manas_b
manas_b Vraag-eienaar
more options

I uninstalled Firefox and Chrome and rebooted. I then reinstalled both browsers and the problem appears to have been fixed.

Moses
Moses
  • Moderator
more options

Gekose oplossing

DO NOT REPLY

When your question has been solved, please mark this thread as solved by marking the solution.
This will help other users experiencing similar problems find help faster and more efficiently.

I've marked jscher2000's answer as the solution.

Gewysig op deur Moses