Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Sync isn't recognizing my email

  • 2 antwoorde
  • 35 hierdie probleem
  • 2 views
  • Laaste antwoord deur cor-el

more options

I haven't really used the new sync, and after a reinstall I'm unable to log in, as it doesn't recognize my email. I'm logged in on my phone and another computer, but I've no idea as to how to make it work.

What do I do?

I haven't really used the new sync, and after a reinstall I'm unable to log in, as it doesn't recognize my email. I'm logged in on my phone and another computer, but I've no idea as to how to make it work. What do I do?

All Replies (2)

more options

Hi Senithil,

This is the new sync? that does not sound right. After reinstalling the Firefox on the Windows 7, is the mobile device still syncing successfully?

According to the original plans for the account recovery, try to reset the password from the mobile device and try to add the account one more time after getting a new oauth.

The url should look like "/password/forgot/send_code" Technical github https://github.com/mozilla/fxa-auth-s.../onepw-protocol

Gewysig op deur guigs

more options

Note that all devices need to use the new Sync version if you use this version in the Aurora build (Firefox 30).

See also: