Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox menus are replaced by a screenshot image of browser until an option is hovered over.

  • 2 antwoorde
  • 3 hierdie probleem
  • 3 views
  • Laaste antwoord deur cor-el

more options

I'm having one of the most bizarre computer problems I've ever encountered. I just re-installed Windows 7, 64 bit on my laptop - a completely fresh install over a fresh format. After I re-installed Firefox, I am having this odd issue where a menu displays in Firefox as a screenshot of the browser screen, until I hover my mouse pointer over an option in the menu. This applies to Firefox's browser menus, context or drop-down menus from websites I'm browsing, or even right-click menus within the browser. Once I hover my mouse pointer over the point in the menu where an option should be, the screenshot filling the box disappears and it appears like a normal menu... until I move my mouse pointer OFF of the general area of a selectable choice, and then the menu is once again filled border-to-border with a miniature screenshot of whatever it is that the browser is currently displaying.

Since this is a fresh install, I have next to no Add-Ons of any kind running in the browser. Just Flash, Adobe Reader, and two Norton Add-Ons which are disabled anyway. Still set on the default theme. I've tried disabling Flash, Adobe Reader, and also tried disabling hardware acceleration in the browser settings.

If I restart Firefox in safe-mode, it works properly - the menus are no longer glitching out. However, this doesn't help me as I don't know what safe-mode is disabling that is causing the problem - like i said, I already tried disabling all Add-Ons and hardware acceleration outside of safe-mode and it doesn't help.

Anyone have any ideas on this one?

I'm having one of the most bizarre computer problems I've ever encountered. I just re-installed Windows 7, 64 bit on my laptop - a completely fresh install over a fresh format. After I re-installed Firefox, I am having this odd issue where a menu displays in Firefox as a screenshot of the browser screen, until I hover my mouse pointer over an option in the menu. This applies to Firefox's browser menus, context or drop-down menus from websites I'm browsing, or even right-click menus within the browser. Once I hover my mouse pointer over the point in the menu where an option should be, the screenshot filling the box disappears and it appears like a normal menu... until I move my mouse pointer OFF of the general area of a selectable choice, and then the menu is once again filled border-to-border with a miniature screenshot of whatever it is that the browser is currently displaying. Since this is a fresh install, I have next to no Add-Ons of any kind running in the browser. Just Flash, Adobe Reader, and two Norton Add-Ons which are disabled anyway. Still set on the default theme. I've tried disabling Flash, Adobe Reader, and also tried disabling hardware acceleration in the browser settings. If I restart Firefox in safe-mode, it works properly - the menus are no longer glitching out. However, this doesn't help me as I don't know what safe-mode is disabling that is causing the problem - like i said, I already tried disabling all Add-Ons and hardware acceleration outside of safe-mode and it doesn't help. Anyone have any ideas on this one?

All Replies (2)

more options

Also, FYI, this is not happening in Internet Explorer or any other program I run. Below are two screenshots of the problem. The first shows the appearance of the right-click menu, the second shows the appearance of the drop-down menu from the file menu. Again, if I move the mouse pointer to where a selection SHOULD BE, the screenshot disappears and the menu appears normal for as long as I have the mouse hovering over an option within the menu. As soon as I move it away, the screenshot image comes back.

http://img.photobucket.com/albums/v96/drowninlies/Examples/Example1.jpg

http://smg.photobucket.com/user/drowninlies/media/Examples/Example2.jpg.html

more options

You can try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"