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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't delete mail by delete key, or by clicking 'delete' button of the mail.

  • 10 antwoorde
  • 8 hierdie probleem
  • 116 views
  • Laaste antwoord deur freeman813

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Thunderbird version: 24.5.0

When I press delete key, or click 'delete' button, nothing happens. I must click right mouse button on the mail, select 'move to -> local directory -> trash' to delete it.

Thunderbird version: 24.5.0 When I press delete key, or click 'delete' button, nothing happens. I must click right mouse button on the mail, select 'move to -> local directory -> trash' to delete it.

Gekose oplossing

then you may need to create a new trash folder. In Thunderbird, right-click on your account's name and select "New folder". Name it "Trash" and it should works again.

Please confirm if it fix your problem.

Lees dié antwoord in konteks 👍 3

All Replies (10)

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Hi,

I am afraid that your are seing Bug 784267 - cannot delete mail with keyboard or delete button.

Unfortunately, we do not really have a good understanding of the issue :-(

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I have the same problem.

I think that it could be a conflict with Win 8.1 update.

Gewysig op deur freeman813

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Hi Vicent,

Thank you. But it didn't work.

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could you explain a little bit more please?

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I followed the instrution to delete the trash and trash.msf files, then restart Thunderbird, but I still cannot delete mails by clicking nor pushing delete button.

Gewysig op deur freeman813

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Could you clarify if you use a POP or an Imap account?

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POP account.

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Gekose oplossing

then you may need to create a new trash folder. In Thunderbird, right-click on your account's name and select "New folder". Name it "Trash" and it should works again.

Please confirm if it fix your problem.

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YES!!!!!!!!

it did work!!!

Thank you very very much.