Thunderbird Community Forum

When I install Thunderbird on my PC not all of my folders are syncronized. When using Android all folders are syncronized?? Any suggestion to get all folders over to my PC? Windows 10 pro on a HP Elitbook.

Dear Team After Updating from 102.15.1 (32Bit) to 115.28.0 (32Bit) I can not connect to the provider "pop.hispeed.ch" anymore. Ping pop.hispeed.ch (on CMD) shows normal raction of beeing reachable with a "reply from xxxx.". I am on Windows 7 SP1. I have checked several times all setting POP and SMTP, switched off Firewall, uninstalled virus scanner, and and and many more (all knowledge found on internet..). Pressing the "Get Message" button in the upper menue bar shows no raction when pressed. The icon "Get Message" on the left side of the button "+ New Message" results in a none moving blue status bar at the right bottom of the window. After a while with the message "timed out.. ".In the settings "Config Editor.." the values of "mailnews.tcptimeout" are set to "300", and "true". I am using TB since donkey years with many many eMails. Are the lost? Thank you for support and help, Andy

Problem: I can't move messages from one specific folder to others. This used to work.

Background: I have an old account, one for which the server died. I still have local copies of messages. I want to move them to a folder for a new server. I started moving these old messages.

How I Broke It: I abuse Thunderbird, I know this. I copied up to the new server 19,633 messages with no problem other than it was slow. Each message seemed to stop to look for the old server, I suppose to update the no longer existing server. But now it won't let me move any messages from that local folder. It looks like I broke that big local inbox. I can't seem to move the other 62,050 messages.

Environment: I currently have the server name set to something non-existent. I am running 128.6.0esr on Debian 13 on an AMD Framework 13.

Question: Does anyone know how to fix this?

Thanks,

-kb

Hi,

I've searched this problem a number of times and not come up with a solution. I've been a Thunderbird user for decades and this is a new problem to me.

I have 3 email accounts in Thunderbird. One of the three is very old and has dozens of subfolders with old message storage. The other two have one or two subfolders at the most. All 3 accounts seem to have this same problem.

Ninety % of the time all messages download and appear in their inboxes just fine. But sometimes I'll get downloading X-number of messages in the bottom left corner of Thunderbird but nothing shows up in any of the inboxes. I check all TRASH and JUNK folders and they are all empty (I used EMPTY TRASH ON EXIT as a setting in all accounts to empty the TRASH folder).

If I go to the online servers for these three accounts no messages show up there that haven't already been downloaded to my inbox and seen by me. So it would appear there actually were no new messages to download even though Thunderbird indicated there were.

A few weeks ago I searched out and found instructions for using the REPAIR FOLDER feature and ran that on the inboxes. On one account 3 old messages I don't think I'd seen did indeed appear. But use of the REPAIR FOLDER feature since then has had no effect at all.

I use JUNK settings but rarely see anything show up in my JUNK boxes. Perhaps that's a clue?

Can anyone enlighten me on what is happening?

Thanks, BH

I use Thunderbird on two user IDs on the same Mac, which is running macOS 15.3.1.

I usually run Thunderbird updates on user 1, but this time I ran the it (to 128.7.0esr) on account 2, and I can no longer launch it on user 2. (Note: Neither user is an admin account.)

Steps: 1. On user 2, launch Thunderbird. 2. Get the dialog that there's an update to 128.7.0esr. 3. Click the Restart to update button. 4. Get the dialog that there's an update to 128.7.0esr. 5. Click the Restart to update button. 6. Get the dialog to enter admin ID and password for installing the Thunderbird helper. 7. Enter the admin ID and password and click OK. 8. Get a (surprise) dialog to authorize Thunderbird to discover my devices. 9. I choose to deny.

Expected result: Thunderbird relaunches, now with 128.7.0esr. Actual result: Get the dialog to enter admin ID and password for installing the Thunderbird helper.

10. Log off user 2 and log on to user 1. 11. Download 128.7.0esr from the Mozilla website. 12. Check the hash. 13. Install, choosing to replace the old Thunderbird in the shared Applications folder. 14. System Settings, About, System report, Applications 15. Verify the signature is signed by Mozilla 16. Launch Thunderbird

Expected and actual result: Thunderbird launches and I can use it normally.

17. Log out of user 1 and log into user 2. 18. Launch Thunderbird

Expected result: Thunderbird launches and I can use it normally. Actual result: Get the dialog to enter admin ID and password for installing the Thunderbird helper.

I'm guessing there's some manner of residual file that's preventing Thunderbird from launching on user 2. I've verified Thunderbird is in the system's Application folder and not in user 1's files.

How do I clear the pending install from user 2 so that Thunderbird will launch for user 2?

Dzień dobry, pobrałam wszystkie wiadomości w pliku .eml Chciałabym je zaimportować do prawidłowych folderów. Zaznaczając wszystkie wiadomości i przeciągając je do odpowiednich folderów nie importują się wszystkie wiadomości tylko wybrane. Co zrobić, aby zaimportować wszystkie wiadomości?

Following a switch off and restart triggered I think by a Windows update, Thunderbird is not displaying any messages in my Inbox, though it is showing the number of messages in the Inbox title bar. 'Drafts' and 'Sent' all display correctly, but the 'Inbox' is blank with a grey icon of an envelope and the statement: "No message found". I am an IT novice. I looked on the 'help' pages. I have checked that no filters are set. I have right-clicked on the 'Inbox' title to display the menu with 'properties' at the bottom. I have clicked on that to bring up the dialog box with the "Repair" icon. It shows 'Inbox' in the 'Name' box but I note that the 'Location' box is blank. Presumably it should not be. Presumably it should show either the location of locally stored messages on my hard drive, or the location of the messages on the email server. I am not sure which. I have found the directory on my hard drive where I believe the messages are stored locally. The size of the file suggests to me that they are all there. The periodic 'Checking for new messages' is happening, but nothing is displaying, though a check via webmail shows that new messages are arriving on the server. What should I do to get my Inbox to display correctly? With many thanks, Iain

When setting up a new email account in Thunderbird I get the error "incoming server already exists" But when I go to the inbox there is no account shown. Do I have to clear something? How would I clear the account that exists if I can't see it?

TB (ver 128.6.1 esr, 64 bit) not updating Verizon emails since 21 January 2025 to my PC. AOL Webmail shows new Verizon emails. Running Windows 11. No VPN. Firewall is off. AVG Antivirus turned off. POP account. Tried: If you cannot log in to your ISPs web-based email interface, your password may have changed. If so, it must also be changed in Thunderbird. To change your password:

       ◦ Click the menu button  and choose Settings.
       ◦ On the Security panel, click on the Passwords tab and then click Saved Passwords....
       ◦ Click on the relevant account and then click Remove.
       ◦ Close and re-open Thunderbird. You will be prompted to enter a new password for the account.

Reopening TB does NOT ask for a new password. Running TB in safe mode does NOT ask for a new password.

Hello, my gmail account has got three folders for emails I'd like to delete/trashed/put into junk mail; their names are Junk, [Gmail]Trash, Trash. Only one of those folders seems to be working, ie when I click the trash can icon, where actually does the message go if there's no Deleted emails folder?? The Junk and Trash folders have never had any discarded messages in them, so they seem not to be working. [Gmail]Trash seems to work as it filters out recent trash... What happens to it though? What's the time frame for being in this folder? In my limited ideas about setting things up, I'd reckon the main problems are the inactive two folders mentioned above and a missing Deleted Emails folder. But how to go about this?

Dear Team. After update the latest version automatically,we cant use the function of finding email by using Shift +G. So I have to find one by one the folder,it's take lots of time. Pls help me to fix this issues. Tks a lot.

Huong.

I have TB accounts setup for email from three different domains. Let's call them A.com, B.org, and C.net. All three domains are hosted at the same ISP - Ionos. Therefore all three have the same SMTP server for outgoing emails - smtp.ionos.com. But each has a different mailbox with different email address, so when I set up the accounts in TB I specify smtp.ionos.com as the email server along with the email address appropriate to that domain: ted@A.com, ted@B.org, and ted@C.net. The problem is that when I set the email address for one of these accounts TB changes the other two accounts to match it. So, for instance, the email address for all three accounts' SMTP server ends up being ted@A.com. Then, of course, each time I use a different account to send email I have to go back in and change the email address and reenter the PW for that account. How can I stop TB from changing all three accounts and get it to keep the appropriate email address with the right account?

Thunderbird is configured to access my several email accounts.

Returning to my PC after several hours away not using it, I see a pop-up requiring me to sign in to one of those accounts. The account is a gmail account which I use about once a week. Is this suspicious? Should I be concerned?

[I have searched the but have only been able to find inquiries about 'master password' or 'password every time used']

Thank you.

I have updated my linux to a new pc. The linux has thunderbird already loaded. I copied the progs.sbd folder for the local folders from the old pc. When I paste it into the /home/warren/.thunderbird/ab24nb0i.default-default/Mail/Local Folders/ nothing happens. In previous versions of thunderbird, I could do this and it worked. Please help me get my local folders and emails loaded into the new thunderbird.

Warren Young youngw@tds.net

I believe I have it 90% setup correctly, but I still cannot get any outlook email to it. The folder shows up as: name@location.com

    Inbox

During the setup when I clicked on "Re-test", a green notice "The following settings were found..." Then I clicked on "Done" and I get a yellow notice "Unable to log in..." I repeated the "Re-test" and still, the green notice came up, clicked on "Done" and the yellow notice came up, as if it is in a endless loop.

Error message image (screenshot) defines the issue, how do I fix this?

I was never prompt for a password. Which is why no email was loaded for viewing. I am using 0Auth2 for password access. Thunderbird version 128.7.0esr (64-bit) Ubuntu version 24.04.2 LTS

Is there a "current" correct setup procedure that works, that I can use?

How to edit/customise context menu (folder list) for "Move to" button (or "move to" command)? I want to remove "Recent" and "Local folders" from the folder list and leave only my own folders there, which would greatly simplify and fasten using Thunderbird.

I downloaded Thunderbird on my wife's computer and entered the information for four email accounts. The first three were for twc.com emails and the last was a bellsouth.net email account. The three twc email accounts connected and downloaded emails from the server. However, nothing happened with the Bellsouth account. When I tried to send out an email from this Bellsouth account, TB timed out after about a minute. The account server settings looked fine for both incoming and outgoing. I then tried the same Bellsouth settings on my laptop that also had an installation of Thunderbird. It successfully installed the same Bellsouth account and downloaded emails from the server without issue. So the credentials and settings I was using on my wife's computer were correct.

I went back to my wife's computer, trying to see what the problem was. I noticed in the passwords table, only the password for the Bellsouth inbound.att.net server appeared. The outbound.att.net entry was missing (both the inbound and outbound passwords were there in my laptop's TB password table). So, I uninstalled the bellsouth.net account and after restarting TB recreated my wife's Bellsouth account. Nothing changed and the password table still only listed the inbound.att.net password.

What would you suggest? Do I need to delete my wife's Bellsouth account from TB, exit TB, then uninstall TB and start over with a reinstall? From what I've read, it looks like the reinstalled TB will automatically find my wife's profile from the previous installation. Correct?

Thanks