Sidebar

A sidebar has appeared out of nowhere. I removed all extension on that sidebar and it still doesn't go away. I already have a bookmark bar and extensions at the top bar. … (read more)

A sidebar has appeared out of nowhere. I removed all extension on that sidebar and it still doesn't go away. I already have a bookmark bar and extensions at the top bar. I don't want another sidebar at every firefox window. How do I remove the sidebar, please.

Asked by Always Hungry 42 minutes ago

Last reply by TyDraniu 29 seconds ago

Grammarly extension

I had added on the Grammarly extension and I have changed my mind and want to remove it from my extensions. I want to take it off, but I'm not able to figure out how to d… (read more)

I had added on the Grammarly extension and I have changed my mind and want to remove it from my extensions. I want to take it off, but I'm not able to figure out how to do that. Please let me know how this is done. My email is: rpatterson22@cox.net Rodney Patterson

Asked by Rodney Patterson 2 hours ago

Last reply by jonzn4SUSE 1 hour ago

Firefox 129.0.2 has bugs

Hello. The latest update of FireFox 129.0.2 still has intermittent crashes. Sometimes I can't access my Google searches or links in emails don't work, then it works, then… (read more)

Hello. The latest update of FireFox 129.0.2 still has intermittent crashes. Sometimes I can't access my Google searches or links in emails don't work, then it works, then it starts to malfunction again. I have to restart my PC. Could you release a patch that works as well as before FireFox 129.0? On the other hand, Canal+ works perfectly Thanks. Kind regards.

Asked by Igor 3 months ago

Last reply by steven.copias 1 hour ago

Turn off Amazon Review Checker

Hi! I would like to turn off the Reviewer Checker drawer that appears when I visit Amazon because it keep crashing my browser. Unfortuntely, using the settings at the bot… (read more)

Hi! I would like to turn off the Reviewer Checker drawer that appears when I visit Amazon because it keep crashing my browser. Unfortuntely, using the settings at the bottom of the Review Checker also crash my browser so I can't untoggle the "automatically show review checker" setting. I searched for review checker in the main browser settings but it didn't pop up.

Amazon is completely unusable and I'm too lazy to log into Amazon on Microsoft Edge instead. Please help!

Asked by Anabel Snow 1 month ago

Last reply by E.C. Marm 3 hours ago

SMTP Server settings

Is it possible to initiate the same process that discovers the server setting when you add an email account in an already existing email account to avoid making changes i… (read more)

Is it possible to initiate the same process that discovers the server setting when you add an email account in an already existing email account to avoid making changes in the account manually??

Asked by p_manolis 7 hours ago

Last reply by markwarner22 5 hours ago

Denied access to my mail accounts and MyHeritageaccount

Page seems to freeze, and mail/google-acces denied out of nowhere. Same message when trying to log in to MyHeritage. Message someone changed phonenumber recently. I didn´… (read more)

Page seems to freeze, and mail/google-acces denied out of nowhere. Same message when trying to log in to MyHeritage. Message someone changed phonenumber recently. I didn´t. I am accessing internet via cable to Iphone. No wifi or bluetooth. I suspect someone is trying to get illegitimate access.

Asked by elledyring 6 hours ago

Last reply by markwarner22 5 hours ago

Gah. Your tab just crashed. - tried all suggested solutions

Greetings. Please help. After Win11 update, Firefox started to just show "Gah. Your tab just crashed." I've uninstalled multiple times from MS Store and also direct from… (read more)

Greetings. Please help.

After Win11 update, Firefox started to just show "Gah. Your tab just crashed." I've uninstalled multiple times from MS Store and also direct from website. No luck. Safe mode works fine. My normal mode does not work even when all the addons, etc are disable. I'm a simple user with no customisations of the FF browser.

Tried new profiles, untick performance, etc.

I've even tried restore win11 update to an earlier date. Same result.

Other browsers work fine but I want to support Mozilla. I'm at the point of switching to another.

Crash IDs: bp-0dcff036-72ca-46e1-af89-caad20241126 26/11/2024, 3:50 pm View bp-37129959-b635-469c-aa2b-2f4910241126 26/11/2024, 3:50 pm View bp-809cab3e-8068-40bb-93b0-9e5750241126 26/11/2024, 3:50 pm View bp-e7a27777-15c9-42cd-8618-408230241126 26/11/2024, 3:50 pm View bp-f005a29a-9c8b-415a-8de1-5e0d30241126 26/11/2024, 3:50 pm View

Grateful for your help. Many thanks.

Asked by hpyldnuk 10 hours ago

Last reply by TyDraniu 7 hours ago

Assistance Needed to Recover Deleted Facebook Business Account

Dear Facebook Support Team, I hope this message finds you well. I am reaching out to request your assistance in recovering a Facebook business account that was accidenta… (read more)

Dear Facebook Support Team,

I hope this message finds you well. I am reaching out to request your assistance in recovering a Facebook business account that was accidentally deleted. The account was crucial for our business, HPIT, and we regret having lost access to it.

We have already created a new account, but we would greatly appreciate it if you could help us retrieve the previous account and its associated data. If possible, we would like to link the recovered account with our new one to ensure continuity for our business operations.

I have included the link to the deleted account below for your reference:

https://www.facebook.com hpitcorp

Your assistance in this matter would be immensely valuable to us. Please let us know if there are any steps we need to follow or additional information you require from our side to facilitate this process.

Thank you very much for your support and understanding.

Best regards,

John Ezekiel

Current Account Username: j [edited from public] @gmail.com <- access to Facebook account

Business Account


Previous Account Username: [edited from public] @hpitcorp.com

Change to: [edited from public] @hpit-inc.com

Asked by John Ezekiel 15 hours ago

Last reply by James 15 hours ago

https security error: Connection verified by a certificate issuer that is not recognized by Mozilla

Hello, I am running Firefox on a W10-Pro PC. I always click the lock to check certificate validation. In the last month I keep seeing "Connection verified by a certif… (read more)

Hello, I am running Firefox on a W10-Pro PC. I always click the lock to check certificate validation. In the last month I keep seeing "Connection verified by a certificate issuer that is not recognized by Mozilla".

When I click for more information I see that "Norton Web/Mail Shield" does not recognize the certificate issuer. When I click on Learn More it takes me to a Firefox site "How to disable the Enterprise Roots preference" I also checked W10 certmgr.msc and I see Norton is listed. Images included below. I would love to resolve this issue. Thank you for your time.

Asked by be4usay 4 days ago

Last reply by cor-el 16 hours ago

Replacing old email address

I started with Firefox in 2000. I listed my email as [edited] @sbcglobal.net. It appears that company was bought out by another provider (ATT?). I need to remove sbcgloba… (read more)

I started with Firefox in 2000. I listed my email as [edited] @sbcglobal.net. It appears that company was bought out by another provider (ATT?). I need to remove sbcglobal and replace it with a new email address but to do so I need a code, but Mozilla will only send it to the sbcglobal site. How can I change? Thanks in advance

Asked by Thomas O'Connor 5 days ago

Last reply by James 18 hours ago

Support Problem

I am needing to speak with someone to get them to replace my "Pro" version that I have had for years. Recently someone at Adobe responded to my inquiry on another matter… (read more)

I am needing to speak with someone to get them to replace my "Pro" version that I have had for years. Recently someone at Adobe responded to my inquiry on another matter and when they did they somehow removed the "Pro" functions leaving me with some very basic version of Adobe that is not what I have always paid for. And, I need this corrected now as I'm up against a deadline. bold text

Asked by bgaddis 21 hours ago

Last reply by James 20 hours ago

outlook secure connection failed

have had trouble with outlook all day. Now, every attempt to gain access to email results in "secure connection failed." Website has worked for many, many years, so wha… (read more)

have had trouble with outlook all day. Now, every attempt to gain access to email results in "secure connection failed." Website has worked for many, many years, so what is problem/fix?

Asked by rpcrpc 21 hours ago

Last reply by jscher2000 - Support Volunteer 20 hours ago

MOzilla is crashing

3 times in the last 24 hours my desktop computer has crashed when on Mozilla. I run Mozilla and Chrome at the same time, but this has never happened when on Chrome. But… (read more)

3 times in the last 24 hours my desktop computer has crashed when on Mozilla. I run Mozilla and Chrome at the same time, but this has never happened when on Chrome. But many things run better on Mozilla so use it frequently. There is no common site I've been on. Also, once restarted, sites that automatically logged in now require a password. And some sites I can no longer access. It's run worse since a recent automatic update by Mozilla. Ideas?

Asked by davehspncr 21 hours ago

Last reply by jscher2000 - Support Volunteer 21 hours ago

Updates for firefox on macbook air

Hello, My computer does not support the latest firefox software update so i was wondering if you can send me me the firefox 115.0 version firefox softare? I tried to sea… (read more)

Hello,

My computer does not support the latest firefox software update so i was wondering if you can send me me the firefox 115.0 version firefox softare? I tried to search for it online but i wasn't able to find any because the software i have for firefox now won't let me open some pages on websites because i have a old version firefox software. So please send me the 115.0 version software so that i can download and update my firefox software. Thank you

Asked by Mark Laurent 1 day ago

Last reply by James 21 hours ago

Network Settings

In the `about:preferences`, when I click on Settings under Network Settings, the dialog is not popping up to proceed and modify the proxies. I even reached out to Firefox… (read more)

In the `about:preferences`, when I click on Settings under Network Settings, the dialog is not popping up to proceed and modify the proxies. I even reached out to Firefox's account on X (formerly Twitter), but no response over this matter. Please, help.

Asked by Cyn 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago

Settings: download options not exclusive

I'm getting double downloads. This is a new problem which may have already started with version 115. I now have 128.4.0esr and the problem didn't go away. I always chec… (read more)

I'm getting double downloads. This is a new problem which may have already started with version 115. I now have 128.4.0esr and the problem didn't go away.

I always check-mark "always ask where to store files" on the setting for downloads. There is a default folder listed, in case I'm not sure where to put a file. I don't know if I'm not being given the choice or if there is no longer a choice but I can't delete the default choice.

My downloads are going to the suggested folder and also to whatever folder I suggest at the time of the download, which is leading to doubled downloads.

This came as a suprise because it's never happened before.

I tried deleting the default folder from settings and it won't delete. I can check or uncheck "Always ask where to store downloads", but I simply lose the option to choose where I want a folder to be stored.

I hope you can tell me how to get back to this either/or option so I don't keep getting doubled downloads.

Thank you!

Asked by Foxhunt 1 day ago

Last reply by jscher2000 - Support Volunteer 1 day ago