Thunderbird can't find correct profile on new computer

Hello, I've just installed TB on a new computer (Windows11) and followed the directions given on https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-com… (read more)

Hello, I've just installed TB on a new computer (Windows11) and followed the directions given on https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer to move data from the old computer to the new but when I open TB on the new computer it simply creates a new profile instead of the one I've copied into the C:\Users\...Appata\Local and \Roaming folders. What do I do to get TB to use the copied profiles? Thanks.

Asked by Latege 27 minutes ago

Last reply by Latege 4 minutes ago

Firefox update wipeout

Overnight, the Firefox on both my computers has been updated without any warning. This morning, on start-up, it became apparent that Firefox thought I was starting from … (read more)

Overnight, the Firefox on both my computers has been updated without any warning. This morning, on start-up, it became apparent that Firefox thought I was starting from scratch - set as default browser, etc, etc - and I find that all my bookmarks have gone, along with most of my login passwords. It's like I've suddenly been blinded!! I've tried to follow the Help guides, but they're clearly written for someone with a greater understanding than I have, and the one thing I did follow ended in failure when the file I was to open in my profile appeared to contain nothing. This is not what I expect from a browser that has been my default for years! Please help - in the simplest terms possible. P.S. I have a folder on my desktop named Old Firefox Data, which appears to be from December, but I have no idea how it got there.

Asked by jfdw 8 hours ago

Import from Outlook 2024

Hi, I have Outlook 2024 and not able to Import all my files to Mozilla Thunderbird. I click on Import from Outlook, it churns then closes Thunderbird. Appears my calendar… (read more)

Hi, I have Outlook 2024 and not able to Import all my files to Mozilla Thunderbird. I click on Import from Outlook, it churns then closes Thunderbird. Appears my calendar imported but do not see any of my Personal Folders. Help would be much appreciated. Thanks, Arnie

Asked by arnie5 14 hours ago

Need help finding the OFFMP4 Extension

Hi there, I need your help finding the offmp4 video downloader extension for Firefox i had it as of yesterday morning but i reinstall my Windows and now its gone from my… (read more)

Hi there,

I need your help finding the offmp4 video downloader extension for Firefox i had it as of yesterday morning but i reinstall my Windows and now its gone from my extensions saved on my account. And i can’t seem to been able to find it by searching on the Firefox extensions page.

Please can you being able to help me with this ?

Thank you for your help and support !

Best Regards

A.Nieche

Asked by Andrey - PC 22 hours ago

All tabs crash. I can't even create a new blank tab.

I have used Firefox for the last 10+ years. Last week Firefox automatically updated itself. Thereafter, all tabs crash. I can not open a blank, new tab. It crashes too. … (read more)

I have used Firefox for the last 10+ years. Last week Firefox automatically updated itself. Thereafter, all tabs crash. I can not open a blank, new tab. It crashes too.

I have tried uninstalling and reinstalling but the same thing happens. All tabs crash.

It will be unfortunate if I can't fix this issue and have to give up Firefox and switch to a different browser. But right now, I'm not seeing any alternative.

Asked by joneric.wennerstrom 23 hours ago

after reinstalling thunderbird on my other laptop, it won't connect on my gmail email account

Hello, I am lost, which is why I am turning to this forum for help. I have a professional Gmail Workspace account (in this format: pierre.richard@aile.association.fr). I … (read more)

Hello, I am lost, which is why I am turning to this forum for help. I have a professional Gmail Workspace account (in this format: pierre.richard@aile.association.fr). I recently changed my laptop, and I can't log in on the new freshly installed thunderbird ( 128.7.0esr (64 bits) ). On my old computer, which ran on Windows 11 with the same settings, I had no issues, but since switching to the new one, it’s impossible. I put my settings automatically detected by Thunderbird in added images. The system fails every time because, supposedly, the password is incorrect. However, I am certain that I entered the correct password. Here’s what I’ve already tried to do: - I activated the IMAP access on my gmail settings - I tried whith my personal gmail account : It's working !

Does someone know what else I could try to solve this issue ?

Thanks for helping !

Asked by antonin.flausse 4 days ago

Last reply by antonin.flausse 4 days ago