Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Thank you very much for your suggested solution to our problem. Although it did not completely resolved the problem it did reduce the number of crashes by Firefox. Because the interruptions occur so frequently we were able to determine that they were all coming from an application called”desktoptemperaturemonitor.zendesk.com”.

We went to their website and sent them an e-mail asking them how to stop the never ending attacks/interruptions of the browsers for the radio station we listen to and the whether bug application. We are still awaiting their reply.

Again thank you for your reply and we will post any reply from zendesk.com, if we receive one.

Do the crash reports have dtwxsvc.dll in the signature?

• [/questions/1012947]

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

• Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

If that is an add-on, disable it. If it is a program on the computer, you can disable it using Windows msconfig.exe

We tested 3 of the 6 crushed reports for the last 3 days. They all have the dtwxsvc.dll requested.

Hw do we stop the redirecting and crushing of Firefox?

We have reached the point of complete and utter frustration.

We have followed all of the tips outlined on Firefox help pages including removing DTWXS VC.DLL from our computer but our problem of redirected webpages continues. We have also experienced the same problems when we put Firefox in the safe mode. Pages were attacked and redirected and Firefox crashed.

We have determined that advertisements sponsored by “desktoptemperaturemonitor” which we believe was created Zendesk.com continues to interrupt and redirect any radio station streaming browser that we have open and redirects the page to one of their multitude of advertisements. It also usually results in Firefox crashing.

If we close the browser for a streaming radio station and have a browser open for weather bug it will then attack redirect and usually crash Firefox. If we do not open either of the aforementioned browsers and have our e-mail account open it will attack and redirect that browser.

We installed Anti-Malware (Malwarebytes) in an effort to determine if these attacks and redirects were the result of malware. The malware purportedly found instances of malware however it did not resolve our problems. We also installed two Firefox recommended add-ons to block ads however that did not resolve the problem.

If anyone knows how to stop ”desktop temperature monitor” from attacking and redirecting our webpages we would sincerely appreciate their help.

You will have to check the installed programs in the Windows Control Panel and remove this program, possibly in Windows Safe mode.

You can check in "Windows Control Panel > Programs" for recently installed programs to see if any suspicious software shows up.

• Control Panel > Programs > Programs and Features > Uninstall or change a program
• Click the Installed column to sort by this heading

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

• http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Thank you for your reply.

We have checked the Control Panel (Programs) every day for about the last three weeks. The programs added since mid July are all software updates.

Thank you.

http://www.sevenforums.com/network-sharing/325421-dell-laptop-won-t-connect-network.html Dell laptop won't connect to network

We purchased the software recommended and unfortunately within several minutes after installing the software and booting up our browser the advertisements from “desktoptemperaturemonitor” redirected our browser to one of their advertisements. Firefox subsequently crashed.

Thank you for the suggestion, we continue to be open to any suggestions or fixes to eliminate “desktoptemperaturemonitor” from our computer .

Please post all of your crash reports using the instruction above.

Start your Computer in safe mode. Then start Firefox. Try Safe web sites.

Starting The Computer In Safe Mode;

If running, turn your computer off. Remove any disks and thumb drives that are in your hard drives or ports. Now start your computer but also;

Windows; Press the <F8> key repeatedly. Mac: Hold down the Shift key. Linux; Using the command line, Linux/Unix computers can be booted into various run levels that determine which resources are loaded. For example, "runlevel 1" is typically the equivalent to Windows and Mac safe modes.

• Source; Safe Mode; Free Online Encyclopedia

When the Boot menu is displayed, release the key you were pressing. You must now choose what mode to use. The most used are;

• Safe Mode; The computer runs with only a minimum set of programs.
• Safe Mode With Networking; Same as above, but with internet access.

We have have removed desktoptemperaturemonitor by following the following steps by Registry Reviver:

   How to completely remove Desktop Temperature Monitor:

   1. Restart your computer and start tapping the F8 key to access the Advanced Boot Menu. 

   When you see the menu, select and load the "Safe Mode with Networking" option to load the Windows Safe Mode.
   2. Once in the Safe Mode, please try uninstalling the program through the Windows Control Panel Uninstall option. In the Uninstall a Program window, locate and uninstall "Desktop Temperature Monitor" by "SystemAlerts LLC" and follow the instructions to remove the program.
   3. Next, download and run the AdwCleaner app to scan and remove traces of this adware:
   https://toolslib.net/downloads/viewdownload/1-adwcleaner/
   4. And finally, run a reliable Windows registry cleaner to remove all traces of this app from your Windows Registry
   (NOTE: Please ensure that Firefox isn't running when you run AdwCleaner and the Registry Cleaner)
   After you have completed these steps, restart your computer normally and check to see if the problem persists.