Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

How do I uninstall a pirated version and load a good version from your site.

  • 4 отговора
  • 1 има този проблем
  • 1 изглед
  • Последен отговор от FredMcD

more options

I thought that I was on an official Mozilla/Firefox website but apparently I was not. The FF I loaded immediately disabled pop-up control. Every second there were adds popping up from all sides. As fast as I got rid of them they reappeared. It looked like the program was taking over my computer. I ran my security scan and it did not find anything malicious on my computer. So I went back to IE which I hate and I have this bad version stuck on my computer. It will not delete in the control panel (which you probably already know!) So how do I scrub it away?

I thought that I was on an official Mozilla/Firefox website but apparently I was not. The FF I loaded immediately disabled pop-up control. Every second there were adds popping up from all sides. As fast as I got rid of them they reappeared. It looked like the program was taking over my computer. I ran my security scan and it did not find anything malicious on my computer. So I went back to IE which I hate and I have this bad version stuck on my computer. It will not delete in the control panel (which you probably already know!) So how do I scrub it away?

Избрано решение

You can try these free programs to scan for malware, which work with your existing antivirus software:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

You can download Firefox here: https://www.mozilla.org/en-US/firefox/new/

Or if you need a different localized version: https://www.mozilla.org/en-US/firefox/all/

Прочетете този отговор в контекста 👍 2

Всички отговори (4)

more options

Избрано решение

You can try these free programs to scan for malware, which work with your existing antivirus software:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

You can download Firefox here: https://www.mozilla.org/en-US/firefox/new/

Or if you need a different localized version: https://www.mozilla.org/en-US/firefox/all/

more options

Open the computers control panel and check Uninstall Programs.

Download Firefox Full Installer For All languages And Systems {web link}

more options

FredMcD, the OP mentioned that he cannot uninstall it in control panel and the link you posted was already mentioned by CoryMH over six hours ago.

more options

Here is something you can try. Start the Computer in safe mode. Using a file browser, remove the bad directory. Then run the programs listed above to find anything left behind.