Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 16.0 r0 Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148 Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Separate Issue; Update your Flash Player v16.0.0.235 https://www.adobe.com/products/flashplayer/distribution3.html Shockwave Director v12.1.5.155 http://get.adobe.com/shockwave/

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

I uninstalled Flash Player as per your link you gave me & reinstalled it sucessfully. My question is how do I uninstall the 2- plug-ins "Adobe Shockwave for Director Netscape Plug-ins"? I see there is a newer version that I may be able to install.

Thanks for your help.

Adobe Shockwave for Director is Shockwave Director and should also have been removed if you followed the instructions.

Type about:plugins<enter> in the address bar. Now search for the plug-in. If there is only one listing, you are all set.

I removed both versions of Shockwave Director plug-ins & then reinstalled the newest version only & I still have the connection problem as stated in my original question. What can I try to do next.

If needed, I believe I could attach a screenshot of particular website I have the problem with.

If the page is fully loaded, then it could be anything. The bad thing is, it could also be adware or tracking cookies.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• Anti-Rootkit Utility - TDSSKiller
• AdwCleaner (for more info, see this alternate AdwCleaner download page)
• Hitman Pro
• ESET Online Scanner

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

The pages fully loads quickly & seems to be fully functional on all Microsoft Websites. Would refreshing Firefox under help> troubleshooting information> Refresh Firefox be worth a try & what all does it reset?

 I have run some of the above scanning programs recently & brings up nothing.

Reset Firefox {web link} is a LAST RESORT ! !

Reset Firefox -- easily fix most problems

If you're having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs.