Our primary Thunderbird account is working, but the staff who have access via wi fi cannot get it to come up.
Our main office computer's email is working fine, but staff members who access their separate accounts by wi fi can't get Thunderbird to come up. They can, however, access their non-Thunderbird email accounts, so the wifi isn't the problem.
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"can't get Thunderbird to come up" - please describe further what you mean by this.
Similarly, "They can, however, access their non-Thunderbird email accounts" doesn't make any immediate sense to me. Can you indicate what it is they are doing that does work?
There's no such thing as a "Thunderbird email account". Most people using this phrase seem to use it to describe an email account provided by their ISP, which they access via an email client such as Thunderbird as opposed to accounts provided by independent providers such as googlemail, yahoo, outlook.com, etc. However I can't infer your intended meaning here.