Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Can't download large files, such as zip files or videos, or add-ons anymore. Refresh doesn't work.

  • 6 отговора
  • 2 имат този проблем
  • 3 изгледи
  • Последен отговор от cor-el

more options

As it says in the title, I can't seem to download anything in Firefox anymore, aside from photos apparently. Zips files, videos, and program files always fail without even attempting to download. The download arrow pops up and that's about it. Add-ons just say that there was an error downloading and nothing else, except try again. Refresh Firefox doesn't work and neither does safe mode. Clean installs work, but only during the initial opening of the browser. If you close it and open it back up, it goes back to failing again.

As it says in the title, I can't seem to download anything in Firefox anymore, aside from photos apparently. Zips files, videos, and program files always fail without even attempting to download. The download arrow pops up and that's about it. Add-ons just say that there was an error downloading and nothing else, except try again. Refresh Firefox doesn't work and neither does safe mode. Clean installs work, but only during the initial opening of the browser. If you close it and open it back up, it goes back to failing again.
Прикачени екранни снимки

Всички отговори (6)

more options

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 16.0 r0 Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153 Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v16.0.0.296
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director v12.1.6.156 http://get.adobe.com/shockwave/

more options

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

more options

I've rectified the multiple plug in issue, thanks for notifying me of that.

I've followed your instructions, but the issue still persist. When I go the add on market and click download, a pop up tells me Firefox doesn't have the needed file to modify the add on, which is more than it told me previously, and will hopefully help.

more options

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

New information. Do Not comment in bug reports please.

https://bugzilla.mozilla.org/show_bug.cgi?id=1128368

more options

It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See: