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Firefox crashes with more than 3 tabs open

  • 4 отговора
  • 2 имат този проблем
  • 2 изгледи
  • Последен отговор от FredMcD

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Every time I have more than 3 tabs open at a time firefox crashes, I'm pretty sure it has something to do with norton toolbar but I don't want to disable it. I have tried everything except recreating the problem in safe mode mainly do to the fact I wanted to know if a fix already existed for norton toolbar because I knew of compatibility issues in the past with firefox, if norton is not causing the problem I would have no other fix except to use another browser. Crash Report ID: bp-d3a5d26b-014f-487c-85df-9fb7a2150523

Every time I have more than 3 tabs open at a time firefox crashes, I'm pretty sure it has something to do with norton toolbar but I don't want to disable it. I have tried everything except recreating the problem in safe mode mainly do to the fact I wanted to know if a fix already existed for norton toolbar because I knew of compatibility issues in the past with firefox, if norton is not causing the problem I would have no other fix except to use another browser. Crash Report ID: bp-d3a5d26b-014f-487c-85df-9fb7a2150523

Избрано решение

I was doing some digging and it seems that Norton 360 has been discontinued,it will receive protection updates but not software which got me thinking "how old is norton toolbar ?",long story short I fixed my problem by updating my software to the new Norton Security and Moving my remaining days from 360 via Norton live chat,it boils down to software incompatibility between the old version of the tool bar and windows 8.1 seeing as how I didn't have this problem with windows 7,thanks for everyone's help

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Всички отговори (4)

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Yep, that crash was caused by Norton.

symhtml.dll = Symantec / Norton process

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These were also flagged;

mbae.dll = Malwarebytes Anti-Exploit

winmm.dll = Windows Multimedia

mswsock.dll = Microsoft

msvcrt.dll = Microsoft C Runtime Library

SymHTML.dll = Symantec Corporation

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

rtworkq.dll = Microsoft ?

ccL120U.dll = Symantec

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

coWPPlg.dll = Norton Confidential

coUICtlr.dll = Norton Identity Safe

coFFPl38.dll = Norton Identity Safe


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Download the current full installers for your Norton programs and save them.

Download and run the Norton Removal Tool to uninstall your Norton product

After rebooting the computer, run a registry scanner. Then run the installers.

https://support.norton.com

http://community.norton.com/

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Избрано решение

I was doing some digging and it seems that Norton 360 has been discontinued,it will receive protection updates but not software which got me thinking "how old is norton toolbar ?",long story short I fixed my problem by updating my software to the new Norton Security and Moving my remaining days from 360 via Norton live chat,it boils down to software incompatibility between the old version of the tool bar and windows 8.1 seeing as how I didn't have this problem with windows 7,thanks for everyone's help

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Good to hear. Safe surfing.