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I requested a password reset, but I never got the email

  • 1 отговор
  • 4 имат този проблем
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  • Последен отговор от Machine Master

Johnb24
Johnb24
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I just upgraded from Windows 7 to 10 and Firefox no longer recognizes me (it was my default on Windows 7). I don't remember my password and have requested a reset twice, but didn't get the email either time. I did check spam , but no luck.

I just upgraded from Windows 7 to 10 and Firefox no longer recognizes me (it was my default on Windows 7). I don't remember my password and have requested a reset twice, but didn't get the email either time. I did check spam , but no luck.

Избрано решение

Hello there,

I know this is probably not very helpful but have you checked if your email address is correct? Is it the same email address as previously used to set up Firefox sync?

Keep us posted!

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Machine Master
Machine Master
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Избрано решение

Hello there,

I know this is probably not very helpful but have you checked if your email address is correct? Is it the same email address as previously used to set up Firefox sync?

Keep us posted!