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Why Is My Thunderbird Account Not Working?

  • 1 отговор
  • 2 имат този проблем
  • 1 изглед
  • Последен отговор от Matt

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My email account was working fine, until I recently updated Mozilla Thunderbird..since then I am often unable to read/open any of the Inboxes, nor write emails with accounts I have. In fact none of the functions are working right now. I uninstalled and then installed but problem remains. Can somebody please help. Thanks, Lungta

My email account was working fine, until I recently updated Mozilla Thunderbird..since then I am often unable to read/open any of the Inboxes, nor write emails with accounts I have. In fact none of the functions are working right now. I uninstalled and then installed but problem remains. Can somebody please help. Thanks, Lungta

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To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.