Thunderbird has been crashing on startup with the message 'Thunderbird has stopped working'. I am not able to get in to the program at all. This computer runs Windows 7 Professional 32 bit Processor: Intel (R) Core (TM) i5-2400 CPU @ 3.10GHz Since this began I have tried the following: - Uninstalling / Reinstalling Thunderbird(tried beta as well as 38.2.0) - Running Windows in safe mode - Running Thunderbird in safe mode - Running Thunderbird as admin - Deleting the Windows Temp folder - Uninstalling the most recent Windows updates I logged in to a different account and was able to open Thunderbird successfully. Below is the contents of the crashreporter.ini file. ; This Source Code Form is subject to the terms of the Mozilla Public ; License, v. 2.0. If a copy of the MPL was not distributed with this ; file, You can obtain one at http://mozilla.org/MPL/2.0/. # This file is in the UTF-8 encoding [Strings] # LOCALIZATION NOTE (isRTL): # Leave this entry empty unless your language requires right-to-left layout, # for example like Arabic, Hebrew, Persian. If your language needs RTL, please # use the untranslated English word "yes" as value isRTL= CrashReporterTitle=Crash Reporter # LOCALIZATION NOTE (CrashReporterVendorTitle): %s is replaced with the vendor name. (i.e. "Mozilla") CrashReporterVendorTitle=%s Crash Reporter # LOCALIZATION NOTE (CrashReporterErrorText): %s is replaced with another string containing detailed information. CrashReporterErrorText=The application had a problem and crashed.\n\nUnfortunately, the crash reporter is unable to submit a report for this crash.\n\nDetails: %s # LOCALIZATION NOTE (CrashReporterProductErrorText2): The first %s is replaced with the product name (i.e. "Firefox"), the second is replaced with another string containing detailed information. These two substitutions can not be reordered! CrashReporterProductErrorText2=%s had a problem and crashed.\n\nUnfortunately, the crash reporter is unable to submit a crash report.\n\nDetails: %s CrashReporterSorry=We're Sorry # LOCALIZATION NOTE (CrashReporterDescriptionText2): The %s is replaced with the product name. CrashReporterDescriptionText2=%s had a problem and crashed.\n\nTo help us diagnose and fix the problem, you can send us a crash report. CrashReporterDefault=This application is run after a crash to report the problem to the application vendor. It should not be run directly. Details=Details… ViewReportTitle=Report Contents CommentGrayText=Add a comment (comments are publicly visible) ExtraReportInfo=This report also contains technical information about the state of the application when it crashed. # LOCALIZATION NOTE (CheckSendReport): The %s is replaced with the vendor name. CheckSendReport=Tell %s about this crash so they can fix it CheckIncludeURL=Include the address of the page I was on CheckAllowEmail=Allow %s to contact me about this report EmailGrayText=Enter your email address here ReportPreSubmit2=Your crash report will be submitted before you quit or restart. ReportDuringSubmit2=Submitting your report… ReportSubmitSuccess=Report submitted successfully! ReportSubmitFailed=There was a problem submitting your report. ReportResubmit=Resending reports that previously failed to send… # LOCALIZATION NOTE (Quit2): The %s is replaced with the product name. Quit2=Quit %s # LOCALIZATION NOTE (Restart): The %s is replaced with the product name. Restart=Restart %s Ok=OK Close=Close # LOCALIZATION NOTE (CrashID): The %s is replaced with the Crash ID from the server, which is a string like abc12345-6789-0abc-def1-23456abcdef1 CrashID=Crash ID: %s # LOCALIZATION NOTE (CrashDetailsURL): The %s is replaced with a URL that the user can visit to view the crash details. CrashDetailsURL=You can view details of this crash at %s ErrorBadArguments=The application passed an invalid argument. ErrorExtraFileExists=The application didn't leave an application data file. ErrorExtraFileRead=Couldn't read the application data file. ErrorExtraFileMove=Couldn't move application data file. ErrorDumpFileExists=The application did not leave a crash dump file. ErrorDumpFileMove=Couldn't move crash dump. ErrorNoProductName=The application did not identify itself. ErrorNoServerURL=The application did not specify a crash reporting server. ErrorNoSettingsPath=Couldn't find the crash reporter's settings. ErrorCreateDumpDir=Couldn't create pending dump directory. # LOCALIZATION NOTE (ErrorEndOfLife): The %s is replaced with the product name. ErrorEndOfLife=The version of %s you are using is no longer supported. Crash reports are no longer being accepted for this version. Please consider upgrading to a supported version. Thank you in advance for your time and your comments/suggestions. My replies may be delayed, as I need to speak with my office manager and IT staff regarding this as well.