Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

what happened to my account?!?!

  • 2 отговора
  • 1 има този проблем
  • 2 изгледи
  • Последен отговор от cor-el

more options

My account data is gone. Bookmarks, history, photo.

My account data is gone. Bookmarks, history, photo.

Всички отговори (2)

more options

Are you talking about sync?

more options

If you are talking about your personal data in the Firefox profile folder then check if you have an "Old Firefox Data" folder on the desktop in case a new profile got created.

When you refresh/reset Firefox then a new profile is created and some personal data (bookmarks, history, cookies, passwords, form data) is automatically imported. The current profile folder will be moved to an "Old Firefox Data" folder on the desktop. Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone.

It is possible to recover data from the "Old Firefox Data" folder on the desktop, but be cautious not to copy corrupted files to avoid carrying over problems.