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Thunderbird will not connect to google. Says username or password is incorrect. It is correct.

  • 5 отговора
  • 3 имат този проблем
  • 14 изгледи
  • Последен отговор от christ1

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Thunderbird has started to give me problems accessing Gmail. It started this morning. I do not receive and can't send email. Sometime is works correctly. Tried to uninstall, remove profile and reinstall. Also deleted the Thunderbird app access from my google account. Now it will not connect at all. Says my username and password are incorrect. I know they are correct. I have got it to accept the username and password earlier today after about 10 tries before I did a complete reinstall.

Thunderbird has started to give me problems accessing Gmail. It started this morning. I do not receive and can't send email. Sometime is works correctly. Tried to uninstall, remove profile and reinstall. Also deleted the Thunderbird app access from my google account. Now it will not connect at all. Says my username and password are incorrect. I know they are correct. I have got it to accept the username and password earlier today after about 10 tries before I did a complete reinstall.

Избрано решение

Are you letting the new account wizard set up the account? What account type are you trying to set up - POP or IMAP?

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Всички отговори (5)

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Can you post your Troubleshooting Information? At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

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Application Basics

   Name: Thunderbird
   Version: 38.5.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.5.1
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20151228123010
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
 Crash Reports
 Extensions
   Lightning, 4.0.5.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.5.1
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 6a473042-753a-4a96-9083-d596eee8083
     network.cookie.prefsMigrated: true
     plugin.importedState: true
 Graphics
     Adapter Description: AMD Radeon HD 5450
     Vendor ID: 0x1002
     Device ID: 0x68f9
     Adapter RAM: 1024
     Adapter Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 15.201.1151.1008
     Driver Date: 11-4-2015
     Direct2D Enabled: false
     DirectWrite Enabled: false (10.0.10586.0)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: false
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.10.10
     4.10.10
     NSS
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
     NSS Util
     3.19.2.1
     3.19.2.1
     NSS SSL
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
     NSS S/MIME
     3.19.2.1 Basic ECC
     3.19.2.1 Basic ECC
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From the Troubleshooting Information no account has been set up yet. You'll need to set up the account first.

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I can't setup the account....that is my problem. Thunderbird refuses to accept my username or password. Sometimes it will but i have not got it to work in the past few hours. I think it may be a problem with google or my account because I tried another client and had the similar issues.

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Избрано решение

Are you letting the new account wizard set up the account? What account type are you trying to set up - POP or IMAP?