Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Firefox crashes even in safe mode

  • 3 отговора
  • 1 има този проблем
  • 2 изгледи
  • Последен отговор от cor-el

dsda123
dsda123
more options

Hi,

After I cleared my entire history/cache/cookies in Firefox, it began to malfunction. No other changes to my computer have occurred recently (no software install/uninstalls/updates).

At first, I noticed Firefox wouldn't let me search via the address bar. Then I noticed it would hang up within one-two clicks within the program (including accessing troubleshooting options). Thus, I cannot troubleshoot the program from within it because after one-two clicks on anything, it instantly freezes up and crashes. No error messages occur.

I've tried reinstalling, to no avail. The same thing happens in safe-mode.

How can I fix this issue within having to go into Firefox itself as that is not an option, it simply freezes up after I make 1-2 clicks on anything.

Thanks!

Hi, After I cleared my entire history/cache/cookies in Firefox, it began to malfunction. No other changes to my computer have occurred recently (no software install/uninstalls/updates). At first, I noticed Firefox wouldn't let me search via the address bar. Then I noticed it would hang up within one-two clicks within the program (including accessing troubleshooting options). Thus, I cannot troubleshoot the program from within it because after one-two clicks on anything, it instantly freezes up and crashes. No error messages occur. I've tried reinstalling, to no avail. The same thing happens in safe-mode. How can I fix this issue within having to go into Firefox itself as that is not an option, it simply freezes up after I make 1-2 clicks on anything. Thanks!

Всички отговори (3)

dsda123
dsda123 Задаващият въпроса
more options

I should also mention that I tried disabling all security settings just in case and this didn't help at all.

dsda123
dsda123 Задаващият въпроса
more options

Problem has been miraculously solved.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you submit any crash reports in case that might show what was wrong?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also: