We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

I keep getting an error with this id tqYL3KQlkkCU24Ra, what does it mean?

  • 4 отговора
  • 1 има този проблем
  • 1 изглед
  • Последен отговор от jonnyq87

jonnyq87
jonnyq87
more options

My friend keeps getting an error when opening Firefox. My friend is from Germany and I do not know the circumstances as to how the error came to be, but he is 14 years old and kinda computer illiterate so I would like to help him out. The error ID is written in the question.

Thanks!

My friend keeps getting an error when opening Firefox. My friend is from Germany and I do not know the circumstances as to how the error came to be, but he is 14 years old and kinda computer illiterate so I would like to help him out. The error ID is written in the question. Thanks!

Всички отговори (4)

Mukesh Pathak
Mukesh Pathak
more options

The Refresh Firefox feature can fix many issues by restoring Firefox to default: mzl.la/MnSTZB

jonnyq87
jonnyq87 Задаващият въпроса
more options

Apparently it's an issue with Microsoft Windows Family Features.

This is a screenshot of his screen when he opens up Firefox.

Can you help, or should I talk to Microsoft? He has Windows 10.

Thanks again!

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

That seems like something to discuss with the parents.

See also: http://windows.microsoft.com/en-us/wi.../turn-off-microsoft-family-settings

jonnyq87
jonnyq87 Задаващият въпроса
more options

There are no family members, we deleted all users of the Microsoft account except for him.

I'm looking into Microsoft solutions.

Thanks for everything so far. If you have any more suggestions please feel free to let me know!