Thunderbird keeps crashing

Can you explain that in more detail?

Is it crashing or not responding? Note, this isn't the same thing.

The question was "Is there a 64 bit build for Thunderbird 52+" Your answer was not helpful.

dfr64

re: Is there a 64 bit build for Thunderbird 52+

At the link below, you will see that there is a 64bit build, but it is for Linux OS. https://www.mozilla.org/en-US/thunderbird/all/

Win32 is perfectly ok on both windows 32bit and 64 bit.

In Win 64 bit, Thunderbird 32bit should be installed here: C:\Program Files (x86)\Mozilla Thunderbird\

re :Thunderbird keeps crashing and insisting that a new email account be created This usually occurs when Thunderbird cannot locate the profile name folder and so creates a new profile name folder, hence why it would then ask you to create a new mail account.

So it is possible the older profile name folders are still in the 'Profiles' folder. C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\

...or by using Thunderbird menu path Help->Troubleshooting information->click on the "Show Folder" button.

The AppData folder is folder is a hidden folder; to show hidden folders, open a Windows Explorer window and choose "Organize → Folder and Search Options → Folder Options → View (tab) → Show hidden files and folders".

Do you use CCleaner ? If yes, then stop it from accessing Thunderbird folders as it is probably deleting necessary files.

Toad-Hall said

re: Is there a 64 bit build for Thunderbird 52+ At the link below, you will see that there is a 64bit build, but it is for Linux OS. https://www.mozilla.org/en-US/thunderbird/all/ Win32 is perfectly ok on both windows 32bit and 64 bit. In Win 64 bit, Thunderbird 32bit should be installed here: C:\Program Files (x86)\Mozilla Thunderbird\ re :Thunderbird keeps crashing and insisting that a new email account be created This usually occurs when Thunderbird cannot locate the profile name folder and so creates a new profile name folder, hence why it would then ask you to create a new mail account. So it is possible the older profile name folders are still in the 'Profiles' folder. C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\ ...or by using Thunderbird menu path Help->Troubleshooting information->click on the "Show Folder" button. The AppData folder is folder is a hidden folder; to show hidden folders, open a Windows Explorer window and choose "Organize → Folder and Search Options → Folder Options → View (tab) → Show hidden files and folders". Do you use CCleaner ? If yes, then stop it from accessing Thunderbird folders as it is probably deleting necessary files.

G'day,

That was helpful.

Thunderbird is installed in the Program Files (x86) folder.

The profile is in the C:\Users\admin\AppData\Roaming\Thunderbird\Profiles\<Profile name>\ and I can see it.

Yes, I do use CCleaner. I'll conduct some experiments to see it that is the problem including stopping CCleaner from accessing the Thunderbird folder. Is this a known problem?

I have tried saving the folders in the profile and simply copying them to the new profile. Once in a while that works but not always.

The next time T'bird asks to start a new email I'll save a screen shot and add it to the discussion.

Thanks, dfr64

No experiments needed, the last update to CCleaner IS KNOWN to screw with Profile Folder(s)/Files. Immediate stop of CCleaner touching ANYTHING Thunderbird will fix this. Also of note, Thunderbird has it's own built-in cleanup mechanism to access it Menu > Options > Account Settings. Once there you will see the top link is Server Settings, near the bottom of that page you'll see Manage Storage options, chose whatever one(s) suit your uses.