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Firefox crashes

  • 1 отговор
  • 1 има този проблем
  • 1 изглед
  • Последен отговор от Scribe

grace46
grace46
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Hey guys,

I can't open Mozilla as with every attempt I see the crash reporter window. Which ever option I choose the program doesn't open.

I attempted a clean install but the problem remains. I didn't uninstall or overwrite the old Mozilla, I simply renamed the folder where the program files are as I really don't want to lose all my passwords and bookmark data.

I don't have any recently added software, add-ons etc. However, Windows did update before this problem began.

Crash report IDs

bp-0d4f1ba9-d12b-4f89-8052-a9bfd2160414.txt bp-220f60ce-3b00-417e-a221-aed920170813.txt bp-2e8862cf-df8f-4bc7-9009-6251a1170813.txt bp-36f277f7-fb7d-458e-bb6c-b27fe1170815.txt bp-88e1a898-158c-48d4-8c68-ef0011170813.txt bp-91746df2-6917-41eb-8478-9efa10170813.txt bp-92c3aec7-ae90-4815-b1fe-78fdc1170813.txt bp-be87a2a9-5235-42e8-9ffa-881741170814.txt bp-d7e28e10-9775-4e79-b457-3a5ef1170813.txt bp-dc46d2db-4a35-4dc2-b1d1-9e6390170813.txt

Hey guys, I can't open Mozilla as with every attempt I see the crash reporter window. Which ever option I choose the program doesn't open. I attempted a clean install but the problem remains. I didn't uninstall or overwrite the old Mozilla, I simply renamed the folder where the program files are as I really don't want to lose all my passwords and bookmark data. I don't have any recently added software, add-ons etc. However, Windows did update before this problem began. Crash report IDs bp-0d4f1ba9-d12b-4f89-8052-a9bfd2160414.txt bp-220f60ce-3b00-417e-a221-aed920170813.txt bp-2e8862cf-df8f-4bc7-9009-6251a1170813.txt bp-36f277f7-fb7d-458e-bb6c-b27fe1170815.txt bp-88e1a898-158c-48d4-8c68-ef0011170813.txt bp-91746df2-6917-41eb-8478-9efa10170813.txt bp-92c3aec7-ae90-4815-b1fe-78fdc1170813.txt bp-be87a2a9-5235-42e8-9ffa-881741170814.txt bp-d7e28e10-9775-4e79-b457-3a5ef1170813.txt bp-dc46d2db-4a35-4dc2-b1d1-9e6390170813.txt

Всички отговори (1)

Scribe
Scribe
more options

Hi, this may be caused by Comodo software, so if you have it, try updating or disable it to test.

Incidentally, you wouldn't lose any data with a clean reinstall, since your Profile is stored in a different location from the program files: Profiles - Where Firefox stores your bookmarks, passwords and other user data. In this case, I don't think it wouldn't help anyway.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!