Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Firefox crashes

  • 3 отговора
  • 7 имат този проблем
  • 6 изгледи
  • Последен отговор от jayelbe

more options

Regarding crash ID: bp-5c3287fc-5b91-4f43-97d2-2c9901170826

It keeps saying "Gah, your tab has crashed" ...this has gone on for the past several days and I had a few crash reports submitted. I tried opening in safe mode and it still constantly crashed, I can't open any site.

Regarding crash ID: bp-5c3287fc-5b91-4f43-97d2-2c9901170826 It keeps saying "Gah, your tab has crashed" ...this has gone on for the past several days and I had a few crash reports submitted. I tried opening in safe mode and it still constantly crashed, I can't open any site.

Избрано решение

Hey Gebegeorge,

Sorry about your tabs crashing. Thanks for sharing a crash ID!

I've taken a look through the report, and it seems your crashes are being caused by the MySpeed plugin.

There's a couple of things to try: one would be to make sure you're running the latest version of MySpeed. There's an article and update link here which might be helpful: https://www.enounce.com/support-known-issues/ki235

If that doesn't work (or if you don't need to use MySpeed any more) I'd suggest you uninstall it. Instructions for doing that are here: https://www.enounce.com/faqs-myspeed#uninstall

I hope this solves your issue!

Cheers

Прочетете този отговор в контекста 👍 1

Всички отговори (3)

more options

Избрано решение

Hey Gebegeorge,

Sorry about your tabs crashing. Thanks for sharing a crash ID!

I've taken a look through the report, and it seems your crashes are being caused by the MySpeed plugin.

There's a couple of things to try: one would be to make sure you're running the latest version of MySpeed. There's an article and update link here which might be helpful: https://www.enounce.com/support-known-issues/ki235

If that doesn't work (or if you don't need to use MySpeed any more) I'd suggest you uninstall it. Instructions for doing that are here: https://www.enounce.com/faqs-myspeed#uninstall

I hope this solves your issue!

Cheers

more options

Whoa, great thanks! I updated Myspeed via that link and now my Firefox works again! Thank you!!!

more options

Great! Glad to have helped :)