Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

How do I reconnect my third-party authenticator app if I'm unable to disable the original connection in my Firefox account settings?

  • 1 отговор
  • 1 има този проблем
  • 1 изглед
  • Последен отговор от cor-el

oof_ouch
oof_ouch
more options

In the "Manage Account" tab where I would be able to disable my third-party authentication app, it won't actually disable itself and I'm now locked out of my Firefox account. I've tried changing my password but I'm still locked out.

In the "Manage Account" tab where I would be able to disable my third-party authentication app, it won't actually disable itself and I'm now locked out of my Firefox account. I've tried changing my password but I'm still locked out.

Всички отговори (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you still have recovery codes that work (a password reset invalidates these code)?

Try to log in to the Firefox Account directly via this website.

You need a fresh login to be able to change the two factor authentication setting(s).