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Account data lost

  • 1 отговор
  • 1 има този проблем
  • 2 изгледи
  • Последен отговор от Paul

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Hi, I installed Forefox on my new phone and logged in. It claims the sync has been finished but all the bookmarks, login info etc. is gone. It looks like a brand new account.

I don't have any previous device (stolen). I tried to find how to recover my account data but I didn't find anything I can do on Android. Any ideas?

Thanks, Petr

Hi, I installed Forefox on my new phone and logged in. It claims the sync has been finished but all the bookmarks, login info etc. is gone. It looks like a brand new account. I don't have any previous device (stolen). I tried to find how to recover my account data but I didn't find anything I can do on Android. Any ideas? Thanks, Petr

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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.