impossible to confirm E-Mail adress via link
I got the Mail to confirm my E-Mail adresse but there is only an empty blue field with no link in it. So it's impossible for me to confime my E-Mail-adress
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Hello Strotz,
That must be frustrating ....
Would you try to click on that "empty blue field" where the link is supposed to be and see if that works ?
I'm asking because it worked for the OP in this thread :
Sorry, but it doens't works
Strotz said
Sorry, but it doens't works
Bummer !
Would you try this please:
Click the Resend email link on the Firefox Sync signup page.
i already have done this action already several times
Strotz said
i already have done this action already several times
So sorry - I will now forward this to a Sync developer.
But we're dealing with different time zones, so, you may have to wait a little longer.
If it takes too long; please let me know.
(edit : typo .... )
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> I will now forward this to a Sync developer.
Hi, that's me.
This sounds like a bug of some sort on our side; we recently saw a possibly-related issue where emails were being sent without the correct confirmation code, ref https://github.com/mozilla/fxa/issues/1650
If you're willing to do so, could you please post a screenshot of the email you receive in order to help debug what's happening here? You can send it as a private message to me if you don't want to post it publicly (I'm not very familiar with this tool, but if I understand correctly, clicking on my username over on the left should take you to the right place to send a private message)
Please also let us know what email software you're using to receive the email, in case it's a rendering bug of some sort.
What security software do you have?
It is possible that security software is filtering the email and removes the link because it is considered unsafe.