We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Profile cannot be accessed

  • 2 отговора
  • 1 има този проблем
  • 8 изгледи
  • Последен отговор от julia.steiwer

julia.steiwer
julia.steiwer
more options

Hello!

I'm getting an error message from Firefox whenever I try to open it that my profile is missing or cannot be accessed (see attached image).

I have tried everything from the help articles so far, and nothing worked. I deleted the profiles.ini file, I deleted the entire Firefox folder under Application Support, I have deleted Firefox and reinstalled it. None of that worked.

Even when I try to create/delete/save my profile over the Terminal, I get the attached error message.

I love using Firefox, but I simply cannot use it this way. No matter if I use the default, developers or nightly version.

If anyone has an idea how I could fix the issue I would be incredibly thankful.

Thank you already in advance for your help!

Hello! I'm getting an error message from Firefox whenever I try to open it that my profile is missing or cannot be accessed (see attached image). I have tried everything from the help articles so far, and nothing worked. I deleted the profiles.ini file, I deleted the entire Firefox folder under Application Support, I have deleted Firefox and reinstalled it. None of that worked. Even when I try to create/delete/save my profile over the Terminal, I get the attached error message. I love using Firefox, but I simply cannot use it this way. No matter if I use the default, developers or nightly version. If anyone has an idea how I could fix the issue I would be incredibly thankful. Thank you already in advance for your help!
Прикачени екранни снимки

Всички отговори (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Maybe check the read/write permissions and owner for both locations used for the profile folder.

Location used for the main profile that keeps your personal data (Root Directory on about:profiles).

  • ~/Library/Application Support/Firefox/Profiles/<profile>

Location used for the disk cache and other temporary files (Local Directory on about:profiles).

  • ~/Library/Caches/Firefox/Profiles/<profile>
julia.steiwer
julia.steiwer Задаващият въпроса
more options

I will keep this in mind for the next time the problem occurs. Today, after downloading Firefox again, it worked without any problem.