90.0.2 to 94.0.1 window-update problems
[Edited: Point (1) is now serious. Point (2) can be ignored. I have edited the question title to indicate that it still occurs in version 94.0.1. My latest post in this thread identifies another symptom of the update problem]
I have been automatically updated to 90.0.2 on several machines (most 64-bit Windows 7), but there appear to be problems with the latest version. I can't see evidence that these have already been reported.
1) Window update. When the browser window comes to the fore (top of the z-order), or when resurrecting from a minimized state, it does not redraw the whole window. Usually, half is missing. However, a cursor-move event while over the window triggers a redraw.
2) I have just experienced CAPTCHA issues trying to get into an gov.ie website. Instead of showing me text to enter into the field, it just showed a gray square. However ,the same challenge works OK in Chrome (i.e. it's not a problem with the site itself).
Are these known issues? Is there a way to regress to the previous version?
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ACProctor said
1) Window update. When the browser window comes to the fore
I haven't heard of this.
Start Firefox using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
2) I have just experienced CAPTCHA issues
Make sure you are not blocking content.
Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}
A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?
https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
Many site issues can be caused by corrupt cookies or cache.
Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.
- How to clear the Firefox cache {web link}
I can confirm that the window-update problem does not occur in safe mode.
Reproducing this is easy (for me): just minimize and restore the Firefox window a couple of times (usually only takes 1 or 2 goes), or do the same with another program so that it obscures the Firefox window (again, 1 or 2 goes needed).
I haven't retried the CAPTCHA problem because the gov.ie site is new, and not entirely working properly. It's also inconvenient to clear my cookies at the moment. [Edit: that site has now removed its CAPTCHA so it looks like it had a problem and it wasn't the fault of Firefox]
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I can confirm that the window-update problem does not occur in safe mode.
Reproducing this is easy (for me): just minimize and restore the Firefox window a couple of times (usually only takes 1 or 2 goes), or do the same with another program so that it obscures the Firefox window (again, 1 or 2 goes needed).
I haven't retried the CAPTCHA problem because that gov.ie site has now removed its CAPTCHA so it looks like it had a problem and it wasn't the fault of Firefox.
When someone comes to look at this, you may find that it doesn't happen on all machines. I have 3 Windows 7 64-bit machines here, all on the latest Firefox, but only one is showing this issue. It is very consistent, and somewhat annoying.
Please feel free to ask me for my settings, or anything else that will pin down the root cause.
On the unit with the problem;
Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.
If the data is too big, do not worry. It's the top part we need to look at.
This will show us your system details. No Personal Information Is Collected.
ID: langpack-en-GB@firefox.mozilla.org
Graphics
Features Compositing: WebRender (Software D3D11) Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. 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OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL creation failed: * tryANGLE (FEATURE_FAILURE_EGL_NO_CONFIG) * Exhausted GL driver options. (FEATURE_FAILURE_WEBGL_EXHAUSTED_DRIVERS) WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Direct2D: true Target Frame Rate: 60 DirectWrite: true (6.2.9200.22902) GPU #1 Active: Yes Description: Intel(R) HD Graphics Vendor ID: 0x8086 Device ID: 0x0046 Driver Version: 8.15.10.2827 Driver Date: 7-31-2012 Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Subsys ID: 04571028 RAM: 0 GPU #2 Active: No RAM: 0 Diagnostics AzureCanvasBackend: direct2d 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: skia AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): skia CMSOutputProfile: 10144 bytes, too large Display0: 1600x900@60Hz : Intel(R) HD Graphics DisplayCount: 1 HardwareStretching: both=0 window-only=0 full-screen-only=0 none=0 error=1 GPUProcessPid: 108 ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 Decision Log HW_COMPOSITING: available by default D3D11_COMPOSITING: available by default DIRECT2D: available by default D3D11_HW_ANGLE: available by default GPU_PROCESS: available by default WEBRENDER: available by default disabled by env: Not qualified WEBRENDER_QUALIFIED: available by default denied by env: Not on allowlist WEBRENDER_COMPOSITOR: available by default unavailable by runtime: No DirectComposition usage WEBRENDER_PARTIAL: available by default WEBRENDER_SHADER_CACHE: available by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS: available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE: available by default WEBRENDER_DCOMP_PRESENT: available by default unavailable by env: Requires Windows 10 or later unavailable by runtime: Requires WebRender WEBRENDER_SOFTWARE: available by default OMTP: disabled by default: Disabled by default broken by runtime: OMTP is not supported with <= 2 cores WEBGPU: disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly
Sorry, that doesn't look like it copied from the start. Here's the previous bits:
Application Basics
Name: Firefox Version: 90.0.2 Build ID: 20210721174149 Distribution ID: Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:90.0) Gecko/20100101 Firefox/90.0 OS: Windows_NT 6.1 7601 Launcher Process: Enabled Multiprocess Windows: 1/1 Fission Windows: 0/1 Disabled by default Remote Processes: 9 Enterprise Policies: Inactive Google Location Service Key: Found Google Safebrowsing Key: Found Mozilla Location Service Key: Found Safe Mode: false
Crash Reports for the Last 3 Days
Firefox Features
Name: DoH Roll-Out Version: 2.0.0 ID: doh-rollout@mozilla.org
Name: Firefox Screenshots Version: 39.0.1 ID: screenshots@mozilla.org
Name: Form Autofill Version: 1.0.1 ID: formautofill@mozilla.org
Name: Picture-In-Picture Version: 1.0.0 ID: pictureinpicture@mozilla.org
Name: Reset Search Defaults Version: 2.1.0 ID: reset-search-defaults@mozilla.com
Name: Web Compatibility Interventions Version: 23.1.0 ID: webcompat@mozilla.org
Name: WebCompat Reporter Version: 1.4.2 ID: webcompat-reporter@mozilla.org
Remote Features
bug-1680034-rollout-shirley-feature-roll-out-81-to-83-release-81-83: active rollout-increasing-normandy-skew-out-changes-from-15-m-release-73-75-bug-1616898: active rollout-monitor-v2-1505837: active rollout-webrender-release-67-1541488: active
Remote Processes
Type: Web Content Count: 5 / 8
Type: Privileged About Count: 1
Type: Extension Count: 1
Type: Preallocated Count: 1
Type: GPU Count: 1
Add-ons
Name: British English Dictionary (Marco Pinto) Type: dictionary Version: 2.99 Enabled: true ID: marcoagpinto@mail.telepac.pt
Name: Amazon.co.uk Type: extension Version: 1.9 Enabled: true ID: amazon@search.mozilla.org
Name: Amazon.com Type: extension Version: 1.3 Enabled: true ID: amazondotcom@search.mozilla.org
Name: Bing Type: extension Version: 1.3 Enabled: true ID: bing@search.mozilla.org
Name: Chambers (UK) Type: extension Version: 1.0 Enabled: true ID: chambers-en-GB@search.mozilla.org
Name: DuckDuckGo Type: extension Version: 1.1 Enabled: true ID: ddg@search.mozilla.org
Name: eBay Type: extension Version: 1.3 Enabled: true ID: ebay@search.mozilla.org
Name: Google Type: extension Version: 1.1 Enabled: true ID: google@search.mozilla.org
Name: Wikipedia (en) Type: extension Version: 1.1 Enabled: true ID: wikipedia@search.mozilla.org
Name: English (GB) Language Pack Type: locale Version: 90.0buildid20210721174149 Enabled: true ID: langpack-en-GB@firefox.mozilla.org
Use these links to create a new profile. Use this new profile as is. Is the problem still there?
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Type about:profiles<enter> in the address bar.
Is there a way to save and restore profiles? I am testing some software at the moment and don't want to risk unexpected changes.
P.S. It still happens in 91.0
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I created a new profile, called Test, and launched it in a separate browser session. The reported problem is identical in that session.
Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?
Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia
https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.
As a test, disable your protection programs.
Sorry, been working hard and so not had time to try this. However, I have noticed some consistency:
Facebook does it a lot. Blogger's post summary page does it less often. Neocities dashboard rarely does it (had to minimize/restore window about 5 times to force it).
However, a simple page that I have under development, currently with just a div frame centered in the window, and displaying a single line of text, seems to do it every time.
Worse still, the suggestion that a mouse-move event over the body of the window causes it to redraw doesn't always work. Sometimes it causes a partial redraw and sometimes it takes a good few movements, but moving the mouse over the browser menus or tab controls always causes a successful redraw.
Not sure if this information is of any help.
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I called for more help.
I have had to switch my default browser as this has become quite serious for me. While trying to conduct transactions on secure pages then I found myself clicking on "ghost buttons": ones that aren't really there but it was not obvious that the page was only half updated. There was a very scary moment when I accidentally clicked on a real button that I absolutely did not want to click on.
As a note for anyone tasked with investigating this, I found that the problem has another very reproducible and annoying symptom: any tooltips (or "hover text") are never dismissed, leading to "ghost tooltips" hanging around until I can force an update.
I am now on 94.0.1 (64-bit) but there has been no change from when I first reported this issue.
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