Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Firefox has disappeared from my screen and I'm using Safari to get your help

  • 1 отговор
  • 1 има този проблем
  • 1 изглед
  • Последен отговор от FredMcD

more options

Help me get back to Firefox. It has disappeared from my screen and I can't get to it for email, etc. I am on Safari now to get to you.

Help me get back to Firefox. It has disappeared from my screen and I can't get to it for email, etc. I am on Safari now to get to you.

Всички отговори (1)

more options

What's your computer system and Firefox version?

What do you mean by disappeared? Is the browser opening/not opening? Check the computers Task Manager.

If the browser is running, but not showing on the screen, it could be the window is open outside where you can see it.

https://support.mozilla.org/en-US/kb/changes-toolbars-and-window-sizes-are-not-saved You may have corrupt xulstore.json file.

Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/Profiles
  • Linux: *~/.mozilla/firefox/Profiles
  • Windows: %AppData%\Mozilla\Firefox\Profiles
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles
  • Windows XP: C:\Documents and Settings\<user>\Application Data \Mozilla\Firefox\Profiles\

Search for the above file. Then rename or delete it. Restart Firefox.