Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Not following Junk rules for one address

  • 4 отговора
  • 1 има този проблем
  • 8 изгледи
  • Последен отговор от nanu.nanu

nanu.nanu
nanu.nanu
more options

This has been happening for several months now. Under Account Settings-->Junk Settings I have "Enable adaptive junk mail controls for this account" selected. I also have "Do not automatically mark mail as junk is the sender is in:" and I have Personal Address Book selected. I have the email address trackingmail@fedex.com in my personal address book. Yet, sometimes the email ends up in the junk folder. More often than not it does not. I do a lot of shipping with Fed Ex. How else do I troubleshoot this?

This has been happening for several months now. Under Account Settings-->Junk Settings I have "Enable adaptive junk mail controls for this account" selected. I also have "Do not automatically mark mail as junk is the sender is in:" and I have Personal Address Book selected. I have the email address trackingmail@fedex.com in my personal address book. Yet, sometimes the email ends up in the junk folder. More often than not it does not. I do a lot of shipping with Fed Ex. How else do I troubleshoot this?

Всички отговори (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Is your account IMAP and with a provider like yahoo that simply knows best and places anything they think is spam into the designated folder. That would account for it.

nanu.nanu
nanu.nanu Задаващият въпроса
more options

Matt said
Is your account IMAP and with a provider like yahoo that simply knows best and places anything they think is spam into the designated folder. That would account for it.

No. We have a catchall account for spam and junk.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

In order for us to better investigate this issue, we'll need some more information.

Could you please do the following?

  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com, paste the info from your Troubleshooting Information page, use the Create New Paste button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the link to your troubleshooting information you just copied.

Next, we'll need you to provide answers to the following questions:

  • Does Thunderbird work in troubleshooting mode?
  • Do you use anti-virus and firewall software? What is the version?
nanu.nanu
nanu.nanu Задаващият въпроса
more options

Matt said
In order for us to better investigate this issue, we'll need some more information. Could you please do the following?
  1. Open the menu Fx57Menu > Help > Troubleshooting Information, then click Copy text to Clipboard.
  2. Go to https://pastebin.com, paste the info from your Troubleshooting Information page, use the Create New Paste button to create a page containing your info, then copy the resulting URL (address) of the page created.
  3. Open a reply to this post, and paste the link to your troubleshooting information you just copied.
Next, we'll need you to provide answers to the following questions:
  • Does Thunderbird work in troubleshooting mode?
  • Do you use anti-virus and firewall software? What is the version?

https://pastebin.com/RMzaEsN3 

Does Thunderbird work in troubleshooting mode?

Yes Do you use anti-virus and firewall software? What is the version? No