Unignore message
I sent an email to which i got a response and moved them (both) to separate folder. After that i accidentally ignored message that I received. After this I tried to un-ignore said message, but I couldn't find any way to do it. I tried ignoring and un-ignoring whole thread, but it did nothing.
I finally succeeded by copying whole thread to separate folder where said message was no longer ignored and copied single message back to where I wanted it to be. This is only partial success, as I have now thread with three messages - my original message, an answer that I received, and copy of that message that is ignored.
Is there any way to do it not in the roundabout way?
Thanks in advance, JD
Всички отговори (3)
When you choose to ignore a thread and that email disappears from view, you first need to get the view back.
- View > Threads > select 'Ignored Threads' to show any ignored threads.
The 'ignored' email will appear and you can detect it easily by looking in the 'Thread' column for a red circle icon with a line through it. A larger red circle icon mean that thread is ignored and a smaller red circle icon means a subthread is set as ignored.
- Right click on that email and in the drop down it will show 'Ignore Thread' or 'ignore subthread' as selected.
- Click on 'Ignore Thread' or 'Ignore subthread' as appropriate to deselect.
Email is no longer set as ignored. View > Threads > select 'Ignored Threads' to deselect.
Thank you for an answer.
The problem is Thread was not ignored. Only one message was ignored. What I saw was a thread that had ">" on the left side, no red icons. When I clicked on ">" (to expand view) nothing happened. When I clicked on the thread name itself, view changed to "messages list" (or whatever it is called) with single message and I saw information that thread contains two messages of which one is ignored.
I don't want to recreate this situation as I am not absolutely certain I will be able to revert it, but if it is absolutely necessary to get help for this I will try to recreate and send screenshots.
It sounds like you had an ignored email within a thread, and were viewing in 'threaded' mode. I would advise you to disable/switch off the threaded view, so all emails are now singular, SWitch off the threaded view : either by clicking on the column header 'Thread' or via 'View' > 'Sort by' and select 'Unthreaded' then use the View > Threads > select 'Ignored Threads'