Avatar for Username

Търсене в помощните статии

Избягвайте измамите при поддръжката. Никога няма да ви помолим да се обадите или изпратите SMS на телефонен номер или да споделите лична информация. Моля, докладвайте подозрителна активност на "Докладване за злоупотреба".

Научете повече

Тази тема беше архивирана. Моля, задайте нов въпрос ако имате нужда от помощ.

Can not find answer to removing duplicated folders.

  • 1 отговор
  • 1 има този проблем
  • 13 изгледи
  • Последен отговор от david

Gerry_D
Gerry_D
more options

I don't know when this happened, but somehow it did and I can't find any answers in the previous posts. I have two duplicated folders. One of each seems always empty. One trash folder seemed to contain duplicated sent messages, I deleted them to try to remove the folder, but could not find a way to delete the folder. I would also like to delete the second "Drafts" folder. Would it be necessary to just delete the whole user? How would I save the contents?

TIA. Gerry

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-02-14-08-09-45-bcada7.png

I don't know when this happened, but somehow it did and I can't find any answers in the previous posts. I have two duplicated folders. One of each seems always empty. One trash folder seemed to contain duplicated sent messages, I deleted them to try to remove the folder, but could not find a way to delete the folder. I would also like to delete the second "Drafts" folder. Would it be necessary to just delete the whole user? How would I save the contents? TIA. Gerry https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2024-02-14-08-09-45-bcada7.png
Прикачени екранни снимки

Всички отговори (1)

david
david
  • Top 10 Contributor
more options

My approach is this: - determine which folder is being used. For example, if there are two trash folders, delete a message and look to see in which trash folder it was put. Same for a draft message. - once you know which are the unneeded ones, log onto online account and delete there. - then delete in TB. if it refuses, exit and use Windows File Explorer to locate and delete the duplicate.